Demo SLA Template for Austria

1. Disaster Recovery: Include when service requires specific disaster recovery commitments

2. Change Management: Include for services requiring formal change control procedures

3. Customer Obligations: Include when customer must provide specific resources or meet conditions

4. Third-Party Service Providers: Include when subcontractors or third-party services are involved

5. Regulatory Compliance: Include for regulated industries with specific compliance requirements

6. Insurance Requirements: Include when specific insurance coverage needs to be maintained

7. Environmental Standards: Include when service delivery has environmental impacts or requirements

8. Exit Management: Include for complex services requiring detailed transition arrangements

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services

2. Schedule 2 - Service Level Metrics: Detailed description of how each service level is measured

3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various scenarios

5. Schedule 5 - Technical Support Procedures: Detailed support processes and procedures

6. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Appendix B - Security Requirements: Detailed security protocols and requirements

8. Appendix C - Report Templates: Templates for various service level and performance reports