API SLA Template for Austria

1. Data Processing Terms: Required when the API service involves processing of personal data under GDPR

2. Disaster Recovery: Include for critical services requiring specific disaster recovery commitments

3. Change Management: Required for services where API changes need formal management processes

4. Volume Commitments: Include when the agreement includes minimum usage commitments or volume-based pricing

5. Professional Services: Include when additional implementation or consulting services are provided

6. Third-Party Services: Required when the API integrates with or depends on third-party services

7. Export Controls: Include for services with international data transfers or usage

1. Technical Specification: Detailed API documentation, endpoints, and technical requirements

2. Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Support Procedures: Detailed support processes, escalation procedures, and contact information

4. Fee Schedule: Detailed pricing tiers, usage calculations, and special rates

5. Security Standards: Specific security requirements, protocols, and compliance standards

6. Acceptable Use Policy: Terms governing the acceptable use of the API service

7. Service Credits Calculation: Detailed methodology for calculating service credits and penalties