Agency SLA Template for Austria

1. Non-Compete: Restrictions on competing activities during and after the agreement - optional based on business needs and enforceability under Austrian law

2. Customer Transition: Procedures for handling customer relationships upon termination - relevant for agents with direct customer relationships

3. Force Majeure: Provisions for handling unforeseeable circumstances - important for critical service relationships

4. Marketing and Branding: Guidelines for using Principal's branding and marketing materials - relevant for customer-facing agents

5. Training and Support: Details of training and support provided by Principal - important for complex products or services

6. Compliance Requirements: Specific regulatory compliance obligations - necessary for regulated industries

7. Dispute Resolution: Alternative dispute resolution procedures - optional alternative to court proceedings

1. Schedule 1 - Service Level Metrics: Detailed breakdown of performance metrics, targets, and measurement methodologies

2. Schedule 2 - Commission Structure: Detailed commission calculations, rates, and examples

3. Schedule 3 - Reporting Templates: Standard formats for performance reports and commission calculations

4. Schedule 4 - Territory Definition: Detailed description of geographical or customer segment boundaries

5. Schedule 5 - Technical Requirements: Technical specifications, systems access, and operational procedures

6. Schedule 6 - Escalation Procedures: Step-by-step procedures for handling service level failures and disputes

7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Appendix A - Contact Details: Key contact information for both parties including escalation contacts

9. Appendix B - Approved Marketing Materials: Pre-approved marketing materials and usage guidelines