Infrastructure SLA Template for Philippines

1. Environmental Compliance: Required when infrastructure services have environmental impact considerations

2. Local Community Impact: Needed when infrastructure affects local communities or requires community engagement

3. Technology Refresh: Include when regular technology updates or upgrades are part of the service

4. Third-Party Integration: Required when services need to integrate with other providers or systems

5. Staff Training and Certification: Include when specific staff qualifications or training requirements exist

6. Data Privacy and Protection: Required when personal or sensitive data processing is involved

7. Change Management: Include for services requiring frequent modifications or upgrades

8. Exit Management: Required for complex infrastructure services needing detailed transition plans

1. Schedule 1 - Service Specifications: Detailed technical specifications of infrastructure services

2. Schedule 2 - Service Level Metrics: Specific performance indicators and measurement methodologies

3. Schedule 3 - Pricing and Rate Card: Detailed fee structure and additional service rates

4. Schedule 4 - Operational Procedures: Day-to-day operational processes and procedures

5. Schedule 5 - Emergency Contact Details: Key personnel and escalation procedures

6. Schedule 6 - Maintenance Schedule: Planned maintenance windows and procedures

7. Schedule 7 - Compliance Requirements: Specific regulatory and compliance obligations

8. Schedule 8 - Report Templates: Standard formats for performance and incident reporting

9. Appendix A - Site Locations: Details of infrastructure locations and access requirements

10. Appendix B - Equipment Inventory: List of infrastructure equipment covered under the agreement