Development SLA Template for Philippines

The Development SLA is a crucial document for organizations engaging external or internal providers for software development services in the Philippines. This agreement type is particularly relevant in the context of the country's growing technology sector and its position as a major software development hub in Southeast Asia. The Development SLA establishes clear performance metrics, quality standards, and delivery expectations while ensuring compliance with Philippine regulations, including the Electronic Commerce Act and Data Privacy Act. It is designed to protect both service providers and clients by clearly defining development methodologies, acceptance criteria, and service level commitments. The document addresses key aspects such as intellectual property rights, data protection, change management procedures, and dispute resolution mechanisms under Philippine law. This type of agreement is essential for any significant software development project, whether it involves custom application development, system integration, or platform development.

1. Parties: Identification and details of the service provider and client

2. Background: Context of the agreement and brief description of the development project

3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement

4. Scope of Services: Detailed description of development services, deliverables, and project phases

5. Service Levels: Specific performance metrics, response times, and quality standards

6. Development Methodology: Description of development approach, sprints, and delivery methodology

7. Change Management: Process for requesting and implementing changes to scope or requirements

8. Testing and Acceptance: Procedures for testing deliverables and acceptance criteria

9. Service Provider Obligations: Key responsibilities and commitments of the development team

10. Client Obligations: Client responsibilities, including providing access, information, and approvals

11. Intellectual Property Rights: Ownership and licensing of developed software and materials

12. Data Protection and Security: Measures for protecting data and ensuring security compliance

13. Fees and Payment Terms: Pricing structure, payment schedule, and related terms

14. Term and Termination: Duration of agreement and conditions for termination

15. Warranties and Representations: Guarantees regarding service quality and legal compliance

16. Liability and Indemnification: Limitations of liability and indemnification obligations

17. Force Majeure: Provisions for handling events beyond parties' control

18. Dispute Resolution: Procedures for resolving disputes under Philippine law

19. General Provisions: Standard legal clauses including notices, assignment, and amendments