Customer Development Agreement Template for Philippines

1. Change Control: Procedures for managing changes to project scope or requirements - include when project scope is likely to evolve

2. Service Levels: Performance metrics and service level requirements - include for ongoing development services

3. Security Requirements: Specific security standards and protocols - include for projects involving sensitive data or systems

4. Source Code Escrow: Arrangements for source code protection - include for business-critical applications

5. Personnel Requirements: Specific staffing requirements or qualifications - include when specific expertise is crucial

6. Disaster Recovery: Business continuity and disaster recovery procedures - include for mission-critical systems

7. Third-Party Components: Use and licensing of third-party software or components - include when third-party tools are involved

8. Training and Documentation: Requirements for user training and system documentation - include when knowledge transfer is important

1. Schedule A - Technical Requirements: Detailed technical specifications and requirements

2. Schedule B - Project Plan: Detailed project timeline, resources, and delivery schedule

3. Schedule C - Acceptance Criteria: Specific criteria for accepting deliverables

4. Schedule D - Fee Schedule: Detailed breakdown of fees and payment milestones

5. Schedule E - Service Levels: Detailed service level metrics and measurements

6. Schedule F - Key Personnel: List of key team members and their roles

7. Appendix 1 - Change Request Template: Standard form for requesting and documenting changes

8. Appendix 2 - Testing Procedures: Detailed testing methodology and procedures