The Employer Response To Grievance Letter is a crucial document in Malta's employment dispute resolution framework, required when an employee formally raises workplace concerns through the company's grievance procedure. This document must comply with the Employment and Industrial Relations Act (EIRA) and related Maltese employment legislation. It is typically issued following a formal investigation of the grievance and should be provided within a reasonable timeframe after the grievance is received. The response must address all points raised in the original grievance, detail the investigation process, present findings, and outline any proposed solutions or actions. The document serves multiple purposes: it demonstrates the employer's commitment to addressing workplace issues, provides a formal record of the company's position, and helps prevent escalation to the Industrial Tribunal. It should be written in a clear, professional manner and include information about appeal rights as required under Maltese law.

1. Letter Header: Company letterhead, date, reference number, and formal addressing of the employee

2. Acknowledgment: Confirmation of receiving the grievance and the date it was received

3. Summary of Grievance: Clear restatement of the key points raised in the employee's grievance to demonstrate understanding

4. Investigation Process: Description of the steps taken to investigate the grievance, including meetings held and evidence reviewed

5. Findings and Response: Detailed response to each point raised in the grievance, supported by evidence where applicable

6. Conclusion and Outcome: Clear statement of the decision or proposed resolution

7. Next Steps: Information about any actions to be taken and timeline for implementation

8. Appeal Rights: Information about the employee's right to appeal and the process for doing so

9. Closing: Professional closing statement, signature block with name and position of the responding manager/HR representative