The Administrative Services Agreement is essential for businesses operating in Malta that seek to outsource their administrative functions or provide such services to others. This document is particularly relevant in Malta's growing business services sector, where many international companies establish operations and require local administrative support. The agreement covers all aspects of the service relationship, from basic administrative tasks to complex back-office operations, ensuring compliance with Maltese law, including the Civil Code, Data Protection Act, and relevant regulatory requirements. It's commonly used when companies need to formalize arrangements for services such as office administration, secretarial support, document management, or general business administration services.
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1. Parties: Identification of the service provider and client, including registration details and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of administrative services to be provided
5. Term and Termination: Duration of the agreement and circumstances under which it can be terminated
6. Service Provider's Obligations: Key responsibilities and commitments of the service provider
7. Client's Obligations: Key responsibilities and commitments of the client
8. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
9. Service Levels: Performance standards and metrics for service delivery
10. Data Protection and GDPR Compliance: Obligations regarding personal data processing and protection
11. Confidentiality: Provisions for handling confidential information
12. Liability and Indemnification: Limitation of liability and indemnification obligations
13. Force Majeure: Provisions for handling events beyond parties' control
14. Governing Law and Jurisdiction: Confirmation of Maltese law governance and jurisdiction
15. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Insurance: Requirements for professional indemnity and other relevant insurance coverage - include if high-value services are involved
2. Intellectual Property: IP rights and ownership provisions - include if services involve creation or use of intellectual property
3. Non-Competition: Restrictions on competitive activities - include if sharing sensitive business information
4. Staff and Subcontractors: Provisions regarding personnel and subcontracting - include if services require specific personnel or subcontractors
5. Transition Services: Procedures for handover at termination - include if services are complex or business-critical
6. Anti-Bribery and Corruption: Compliance with anti-corruption laws - include if dealing with public sector or high-risk jurisdictions
7. Business Continuity: Disaster recovery and business continuity requirements - include if services are critical to operations
1. Schedule 1 - Services Description: Detailed specification of administrative services to be provided
2. Schedule 2 - Service Levels: Detailed performance metrics and measurement criteria
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key staff members and their roles
5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms
6. Schedule 6 - Contact Details: Key contacts and notice details for both parties
7. Appendix A - Service Request Form: Template for requesting additional or modified services
8. Appendix B - Reports: Templates and specifications for required service reports
Relevant legal definitions
Agreement
Services
Service Levels
Deliverables
Commencement Date
Term
Business Day
Confidential Information
Client Data
Personal Data
Data Protection Laws
GDPR
Service Provider Personnel
Key Personnel
Client Personnel
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Service Credits
Service Fees
Review Meeting
Service Hours
Response Time
Client Dependencies
Emergency
Material Breach
Service Location
Applicable Laws
Working Hours
Representatives
Authorised Personnel
Service Reports
Transition Period
Exit Plan
Quality Standards
Performance Metrics
Associated Companies
Dispute
Regulatory Requirements
Service Modifications
Control
Charges
Permitted Purpose
Security Requirements
Systems
Territory
VAT
Service Provider Group
Client Group
Services
Service Levels
Deliverables
Commencement Date
Term
Business Day
Confidential Information
Client Data
Personal Data
Data Protection Laws
GDPR
Service Provider Personnel
Key Personnel
Client Personnel
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Service Credits
Service Fees
Review Meeting
Service Hours
Response Time
Client Dependencies
Emergency
Material Breach
Service Location
Applicable Laws
Working Hours
Representatives
Authorised Personnel
Service Reports
Transition Period
Exit Plan
Quality Standards
Performance Metrics
Associated Companies
Dispute
Regulatory Requirements
Service Modifications
Control
Charges
Permitted Purpose
Security Requirements
Systems
Territory
VAT
Service Provider Group
Client Group
Clauses
Service Provision
Performance Standards
Payment Terms
Service Levels
Data Protection
Confidentiality
Intellectual Property
Personnel
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Change Control
Dispute Resolution
Assignment and Subcontracting
Notices
Governing Law
Record Keeping
Audit Rights
Insurance
Non-Solicitation
Anti-Corruption
Compliance with Laws
Business Continuity
Security
Reporting
Key Personnel
Exit Management
Non-Competition
Severability
Entire Agreement
Amendment
Third Party Rights
Waiver
Authority
Relationship of Parties
Performance Standards
Payment Terms
Service Levels
Data Protection
Confidentiality
Intellectual Property
Personnel
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Change Control
Dispute Resolution
Assignment and Subcontracting
Notices
Governing Law
Record Keeping
Audit Rights
Insurance
Non-Solicitation
Anti-Corruption
Compliance with Laws
Business Continuity
Security
Reporting
Key Personnel
Exit Management
Non-Competition
Severability
Entire Agreement
Amendment
Third Party Rights
Waiver
Authority
Relationship of Parties
Relevant Industries
Financial Services
Professional Services
Corporate Services
Real Estate
Technology
Healthcare
Manufacturing
Retail
Hospitality
Education
Maritime
Gaming
Relevant Teams
Legal
Operations
Compliance
Administration
Procurement
Finance
Human Resources
Facilities Management
Corporate Services
Risk Management
Relevant Roles
Chief Operations Officer
Administrative Services Manager
Operations Director
Compliance Officer
Legal Counsel
Business Development Manager
Contract Manager
Procurement Manager
Office Manager
Administrative Team Lead
Company Secretary
Facilities Manager
HR Manager
Finance Director
Executive Assistant
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