1. Service Levels: Detailed service level requirements and performance metrics, used when specific performance standards need to be maintained

2. Intellectual Property Rights: Provisions regarding ownership and use of intellectual property, included when services involve creation or use of IP

3. Data Protection: Specific provisions for handling personal data, required when personal data processing is involved

4. Professional Indemnity: Professional liability and insurance requirements, particularly important for professional services

5. Force Majeure: Provisions for handling unforeseen circumstances, recommended for longer-term agreements

6. Non-Competition: Restrictions on competitive activities, used when protecting business interests is crucial

7. Assignment and Subcontracting: Rules for transferring rights or delegating duties, important for complex service arrangements

8. Dispute Resolution: Detailed procedures for handling disputes, recommended for high-value or complex agreements

1. Schedule 1: Detailed Service Specifications: Comprehensive description of services, deliverables, and technical requirements

2. Schedule 2: Fee Schedule: Detailed breakdown of fees, rates, and payment calculations

3. Schedule 3: Service Levels and KPIs: Specific performance metrics and service level requirements

4. Schedule 4: Contact Details and Representatives: List of key contacts and authorized representatives for both parties

5. Schedule 5: Required Forms and Procedures: Standard forms for service requests, reports, or other operational procedures

6. Appendix A: Rate Card: Detailed listing of all applicable rates and charges

7. Appendix B: Special Terms and Conditions: Any special terms or conditions specific to the engagement