1. Industry-Specific Procedures: Additional procedures specific to regulated industries (e.g., financial services, telecommunications)

2. International Complaint Handling: Procedures for handling international complaints, relevant for businesses with overseas customers

3. Social Media Complaints: Specific procedures for handling complaints received through social media platforms

4. Escalation to External Bodies: Information about escalation to industry ombudsman or regulatory bodies

5. Compensation Policy: Details about when and how compensation may be offered to resolve complaints

6. Special Handling Procedures: Procedures for vulnerable customers or complex complaints

1. Complaint Form Template: Standard form for recording customer complaints

2. Contact Information: List of relevant contact points and hours of operation

3. Response Time Standards: Detailed breakdown of response times for different complaint types

4. Complaint Categories: Classification system for different types of complaints

5. Escalation Matrix: Detailed hierarchy for complaint escalation and handling authority levels

6. External Resolution Bodies: List of relevant external bodies and their contact information for further escalation