Document background
The Customer Complaint Policy serves as a crucial document for businesses operating in Belgium, establishing standardized procedures for handling customer grievances while ensuring compliance with Belgian federal laws and EU regulations. This document becomes necessary when organizations need to formalize their complaint handling processes, demonstrate regulatory compliance, and provide clear guidance to both staff and customers. The policy incorporates requirements from multiple sources including the Belgian Code of Economic Law, EU Consumer Rights Directive, GDPR, and specific Belgian language requirements. It's particularly important for businesses that interact directly with consumers and need to maintain transparent, fair, and efficient complaint handling procedures.
