1. Data Protection and Confidentiality: Required when handling personal or sensitive data, ensuring BDSG compliance

2. Equipment and Tools: Include when specific equipment or software is provided for service delivery

3. Training Requirements: Necessary when specific qualifications or ongoing training is required

4. Industry-Specific Compliance: Include when services must comply with specific industry regulations

5. Cross-Border Considerations: Required when services involve international elements

6. Works Council Provisions: Include when works council rights under BetrVG need to be addressed

7. Substitute Personnel: Include when replacement personnel might be needed for service continuity

8. Intellectual Property Rights: Required when work involves creation of intellectual property

1. Schedule 1: Service Level Specifications: Detailed technical specifications of required service levels and KPIs

2. Schedule 2: Performance Metrics: Specific metrics, measurement methods, and calculation formulas

3. Schedule 3: Rate Card: Pricing and cost structures if applicable

4. Schedule 4: Reporting Templates: Standard formats for performance reports and documentation

5. Schedule 5: Operating Procedures: Detailed procedures for routine operations and special circumstances

6. Appendix A: Contact Details: Key contacts and escalation matrix

7. Appendix B: Technical Requirements: Specific technical or system requirements

8. Appendix C: Compliance Checklist: Checklist of regulatory and legal compliance requirements