This Master Software As A Service Agreement is designed for use in situations where a service provider offers software solutions to customers on a subscription basis under Swiss jurisdiction. The agreement serves as the primary contractual framework governing the ongoing relationship between the parties, covering essential aspects such as service delivery, performance standards, data protection, and compliance with Swiss regulatory requirements. It is particularly suited for business-to-business relationships where the software service is critical to the customer's operations and requires comprehensive terms regarding service levels, security measures, and data handling. The document incorporates Swiss legal requirements, including compliance with the Federal Data Protection Act and the Code of Obligations, while also considering international best practices in SaaS contracting.
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Key Requirements PROMPT example:
Master Software As A Service Agreement
"I need a Master Software As A Service Agreement for a Swiss-based financial services company, with enhanced data security provisions, strict compliance requirements for financial data handling, and specific provisions for regulatory audits planned in March 2025."
1. Parties: Identification of the contracting parties including full legal names, registration details, and addresses
2. Background: Context of the agreement and general purpose of the SaaS services
3. Definitions and Interpretation: Detailed definitions of terms used throughout the agreement and rules of interpretation
4. Service Provision: Core obligations regarding the provision of the SaaS services, including service scope and access rights
5. Service Levels: Performance standards, availability commitments, and response times
6. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements
7. Fees and Payment: Pricing, payment terms, invoicing procedures, and late payment consequences
8. Data Protection and Security: Obligations regarding data handling, security measures, and compliance with Swiss data protection laws
9. Intellectual Property Rights: IP ownership, licenses granted, and restrictions on use
10. Confidentiality: Protection of confidential information and trade secrets
11. Term and Termination: Duration of agreement, renewal terms, and termination rights
12. Liability and Indemnification: Limitation of liability, warranty disclaimers, and indemnification obligations
13. Force Majeure: Rights and obligations in case of events beyond reasonable control
14. General Provisions: Standard legal provisions including notices, assignment, amendments, and governing law
1. Professional Services: Include when additional implementation, customization, or consulting services are required
2. Disaster Recovery: Include for critical systems requiring specific disaster recovery commitments
3. Insurance: Include when specific insurance coverage requirements need to be specified
4. Audit Rights: Include when customer requires rights to audit provider's security or compliance
5. Service Credits: Include when financial compensation for service level failures is required
6. Export Control: Include when services involve cross-border data transfers or technology export
7. Anti-Corruption: Include when dealing with public sector or high-risk jurisdictions
8. Change Control: Include when formal processes for service changes are required
1. Service Description: Detailed technical specifications of the SaaS services
2. Service Level Agreement: Detailed performance metrics, measurement methods, and remedies
3. Pricing Schedule: Detailed fee structure, including any variable pricing elements
4. Data Processing Agreement: Detailed data protection obligations and technical/organizational measures
5. Support Services: Support level definitions, procedures, and contact information
6. Security Requirements: Detailed security standards and compliance requirements
7. Business Continuity Plan: Disaster recovery and business continuity procedures
8. Exit Plan: Procedures and obligations for service termination and transition
Authors
Relevant legal definitions
Agreement
Authorized Users
Business Day
Confidential Information
Customer
Customer Data
Data Protection Laws
Documentation
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Maintenance Window
Personal Data
Platform
Provider
Renewal Term
SaaS Services
Service Credits
Service Levels
Service Level Agreement
Security Requirements
Software
Specifications
Subscription Term
Support Services
System Administrator
Term
Third-Party Applications
Updates
Upgrades
Usage Data
User Credentials
Virus
Vulnerability
Working Hours
Acceptance Criteria
Affiliate
API
Backup Policy
Change Control Procedure
Completion Date
Configuration
Disaster Recovery Plan
Emergency Maintenance
Exit Plan
Good Industry Practice
Implementation Services
Incident
Integration
Licensed Software
Losses
Malicious Code
Milestone
Normal Business Hours
Order Form
Patch
Professional Services
Resolution Time
Response Time
Service Availability
Service Environment
Service Level Failure
Set-up Services
Subscription Fees
Technical Support
Territory
Test Environment
Training Materials
User Documentation
Warranty Period
Authorized Users
Business Day
Confidential Information
Customer
Customer Data
Data Protection Laws
Documentation
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Maintenance Window
Personal Data
Platform
Provider
Renewal Term
SaaS Services
Service Credits
Service Levels
Service Level Agreement
Security Requirements
Software
Specifications
Subscription Term
Support Services
System Administrator
Term
Third-Party Applications
Updates
Upgrades
Usage Data
User Credentials
Virus
Vulnerability
Working Hours
Acceptance Criteria
Affiliate
API
Backup Policy
Change Control Procedure
Completion Date
Configuration
Disaster Recovery Plan
Emergency Maintenance
Exit Plan
Good Industry Practice
Implementation Services
Incident
Integration
Licensed Software
Losses
Malicious Code
Milestone
Normal Business Hours
Order Form
Patch
Professional Services
Resolution Time
Response Time
Service Availability
Service Environment
Service Level Failure
Set-up Services
Subscription Fees
Technical Support
Territory
Test Environment
Training Materials
User Documentation
Warranty Period
Clauses
Service Provision
License Grant
Service Levels
Fees and Payment
Data Protection
Data Security
Intellectual Property
Confidentiality
Performance Standards
Access Rights
User Management
Service Availability
Maintenance and Support
Customer Obligations
Provider Obligations
Warranties
Liability Limitation
Indemnification
Term and Termination
Force Majeure
Disaster Recovery
Business Continuity
Audit Rights
Compliance
Change Management
Service Credits
Dispute Resolution
Insurance
Assignment
Subcontracting
Notice Requirements
Governing Law
Data Processing
Exit Management
Service Migration
Anti-Corruption
Export Control
Personnel
Training
Documentation
Reporting
Updates and Upgrades
Emergency Maintenance
Security Incidents
Data Backup
Third-Party Rights
Severability
Entire Agreement
Amendment Process
Survival
License Grant
Service Levels
Fees and Payment
Data Protection
Data Security
Intellectual Property
Confidentiality
Performance Standards
Access Rights
User Management
Service Availability
Maintenance and Support
Customer Obligations
Provider Obligations
Warranties
Liability Limitation
Indemnification
Term and Termination
Force Majeure
Disaster Recovery
Business Continuity
Audit Rights
Compliance
Change Management
Service Credits
Dispute Resolution
Insurance
Assignment
Subcontracting
Notice Requirements
Governing Law
Data Processing
Exit Management
Service Migration
Anti-Corruption
Export Control
Personnel
Training
Documentation
Reporting
Updates and Upgrades
Emergency Maintenance
Security Incidents
Data Backup
Third-Party Rights
Severability
Entire Agreement
Amendment Process
Survival
Relevant Industries
Information Technology
Financial Services
Healthcare
Manufacturing
Retail
Professional Services
Education
Telecommunications
Insurance
Government and Public Sector
E-commerce
Logistics and Supply Chain
Consulting Services
Relevant Teams
Legal
Information Technology
Procurement
Information Security
Compliance
Risk Management
Operations
Commercial
Vendor Management
Solutions Architecture
Data Protection
Contract Management
Relevant Roles
Chief Technology Officer
Chief Information Officer
Head of Legal
General Counsel
Procurement Manager
IT Director
Information Security Officer
Data Protection Officer
Contract Manager
Commercial Director
Chief Operating Officer
IT Procurement Specialist
Legal Counsel
Compliance Officer
Risk Manager
Vendor Manager
Solutions Architect
Technology Manager
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