Goodwill Letter To Remove Charge Off Template for Philippines

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Key Requirements PROMPT example:

Goodwill Letter To Remove Charge Off

"I need a Goodwill Letter to Remove Charge Off for my credit card account that was charged off in January 2025 due to medical expenses, but I've since fully paid the balance and maintained perfect payment history on all other accounts for 6 months."

Document background
The Goodwill Letter to Remove Charge Off is a crucial document in the Philippine financial services landscape, used when a consumer seeks to have a charge-off removed from their credit report through an appeal to the creditor's goodwill. This document type is particularly relevant when the debt has been settled or when there were extenuating circumstances that led to the charge-off. The letter must comply with Philippine banking regulations, including the Credit Information System Act and BSP guidelines, while presenting a compelling case for the removal of negative credit information. It's typically used after an account has been charged off but the consumer has since demonstrated improved financial responsibility. The document should include specific account details, explanation of circumstances, current financial status, and a clear request for removal, while maintaining professional courtesy and providing relevant supporting information.
Suggested Sections

1. Sender's Information: Full name, address, and contact details of the person writing the letter

2. Date: Current date of writing the letter

3. Recipient's Information: Name, title, department, company name and address of the creditor

4. Account Reference: Account number and any other relevant identifying information

5. Introduction: Brief introduction identifying yourself and the purpose of the letter

6. Account History: Brief overview of your history with the creditor and the specific charge-off incident

7. Explanation: Clear explanation of the circumstances that led to the charge-off

8. Current Status: Information about current financial situation and steps taken to improve it

9. Request: Clear, specific request for goodwill adjustment to remove the charge-off

10. Closing: Professional closing with appreciation and contact information

Optional Sections

1. Loyalty Statement: Include when you have a long-standing relationship with the creditor to emphasize your value as a customer

2. Hardship Details: Include when there were specific hardships (medical issues, job loss, etc.) that contributed to the charge-off

3. Future Commitment: Include when you want to emphasize your commitment to maintaining future accounts in good standing

4. Payment History: Include when you have a strong history of payments before the charge-off incident

5. Impact Statement: Include when the charge-off is significantly impacting your current financial goals (e.g., mortgage application)

Suggested Schedules

1. Payment Evidence: Copies of payments made to settle the charge-off

2. Account Statement: Recent account statement showing current status

3. Hardship Documentation: Any relevant documentation supporting hardship claims (medical bills, termination letter, etc.)

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant Industries

Banking

Financial Services

Consumer Credit

Retail Banking

Credit Management

Consumer Finance

Debt Collection

Credit Reporting

Relevant Teams

Credit Operations

Customer Service

Collections

Account Recovery

Risk Management

Consumer Banking

Credit Analysis

Customer Relations

Account Management

Compliance

Relevant Roles

Credit Manager

Account Recovery Specialist

Customer Service Representative

Branch Manager

Credit Analyst

Collections Manager

Consumer Banking Officer

Financial Services Representative

Credit Operations Manager

Customer Relations Manager

Risk Assessment Officer

Account Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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