Support And Maintenance Agreement Template for Netherlands

1. Data Protection: Required when personal data processing is involved, detailing GDPR compliance

2. Security Requirements: Added when specific security protocols or standards must be met

3. Disaster Recovery: Include when business continuity is critical to the services

4. Staff and Personnel: Used when specific staff requirements or qualifications are necessary

5. Change Management: Include when formal processes for service changes are required

6. Exit Assistance: Important for critical services requiring transition support

7. Insurance: Added when specific insurance coverage requirements exist

8. Compliance with Laws: Include when specific regulatory compliance is required

9. Audit Rights: Added when customer requires audit capabilities

1. Schedule 1 - Service Description: Detailed technical specifications of maintenance and support services

2. Schedule 2 - Service Level Agreement: Specific performance metrics, response times, and remedies

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and rate cards

4. Schedule 4 - Supported Systems: List and details of systems covered by the agreement

5. Schedule 5 - Contact Details: Key contacts and escalation procedures

6. Schedule 6 - Change Control Procedure: Process for implementing and documenting changes

7. Appendix A - Service Request Form: Standard form for requesting support or maintenance

8. Appendix B - Report Templates: Templates for required service reports and documentation