1. Personnel and Key Staff: Required when specific personnel are critical to service delivery or when staff transfer is involved

2. Change Control: Needed for complex services where scope changes are likely to be required

3. Business Continuity and Disaster Recovery: Important for critical services or when required by regulatory obligations

4. Step-in Rights: Include when services are business-critical and customer may need to take over

5. Anti-Bribery and Corruption: Required when dealing with public sector or regulated industries

6. Environmental and Social Responsibility: Include when aligned with corporate policies or industry requirements

7. Subcontracting: Needed when service provider may use subcontractors

8. Export Control: Required when services involve cross-border data or technology transfer

1. Schedule 1 - Services Description: Detailed technical and operational specifications of services

2. Schedule 2 - Service Levels: Performance metrics, measurement methods, and remedies for failure

3. Schedule 3 - Charges and Payment: Detailed pricing structure, payment terms, and rate cards

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and security requirements

5. Schedule 5 - Business Continuity Plan: Disaster recovery and business continuity procedures

6. Schedule 6 - Exit Plan: Transition assistance and knowledge transfer requirements

7. Schedule 7 - Key Personnel: List of key staff and their roles

8. Appendix A - Form of Change Order: Template for documenting and approving changes to services

9. Appendix B - Security Policies: Detailed security requirements and procedures