The Service Evaluation Form is a critical business document used to systematically collect and analyze customer feedback on service delivery in the Indonesian market. This document is essential when organizations need to measure service quality, track customer satisfaction, and identify areas for improvement. The form is structured to comply with Indonesian consumer protection laws and data privacy regulations, including Law No. 8 of 1999 on Consumer Protection and relevant data protection statutes. It typically includes sections for rating various service aspects, collecting detailed feedback, and documenting any necessary follow-up actions. The Service Evaluation Form can be customized for different service contexts while maintaining its core function of gathering actionable feedback for service improvement and quality assurance purposes.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Service Information: Basic details about the service being evaluated, including service type, date, location, and service provider details
2. Customer Information: Essential customer details with privacy notice and consent statement in compliance with Indonesian data protection laws
3. Service Quality Metrics: Standardized rating scales for key service aspects (e.g., timeliness, professionalism, quality)
4. Performance Assessment: Detailed evaluation of specific service components using predefined criteria
5. Customer Satisfaction: Overall satisfaction rating and likelihood to recommend
6. Feedback and Comments: Space for detailed qualitative feedback, suggestions, and improvements
7. Declaration: Statement confirming the authenticity of the feedback and consent for data processing
1. Service Cost Assessment: Optional section for evaluating value for money and cost-effectiveness, used when price feedback is relevant
2. Technical Competency: Specific section for evaluating technical aspects, used for specialized services or professional consultancy
3. Follow-up Permission: Optional section requesting permission to contact the customer for additional feedback or clarification
4. Branch/Location Specific: Additional questions specific to particular service locations or branches
5. Service Recovery: Section for documenting any service recovery actions taken, used when addressing service failures
1. Rating Scale Guide: Detailed explanation of the rating scales used in the evaluation
2. Service Standards: Reference document outlining the organization's service standards and commitments
3. Privacy Notice: Detailed information about how the collected data will be used and protected
4. Service Category Definitions: Definitions and descriptions of different service categories being evaluated
Relevant legal definitions
Service
Service Provider
Customer
Evaluation Period
Service Standards
Quality Metrics
Satisfaction Rating
Performance Criteria
Response Scale
Service Location
Feedback
Customer Data
Service Personnel
Rating Period
Service Category
Quality Benchmark
Service Delivery
Evaluation Criteria
Response Options
Service Issues
Remedial Actions
Personal Data
Confidential Information
Service Level
Performance Indicators
Evaluation Date
Service Agreement
Customer Satisfaction
Response Time
Service Quality
Service Provider
Customer
Evaluation Period
Service Standards
Quality Metrics
Satisfaction Rating
Performance Criteria
Response Scale
Service Location
Feedback
Customer Data
Service Personnel
Rating Period
Service Category
Quality Benchmark
Service Delivery
Evaluation Criteria
Response Options
Service Issues
Remedial Actions
Personal Data
Confidential Information
Service Level
Performance Indicators
Evaluation Date
Service Agreement
Customer Satisfaction
Response Time
Service Quality
Clauses
Service Identification
Data Protection
Confidentiality
Consent
Evaluation Criteria
Rating Methodology
Customer Rights
Response Scale Definition
Feedback Collection
Information Usage
Data Storage
Quality Assessment
Performance Metrics
Service Standards
Customer Declaration
Privacy Notice
Information Access
Data Processing
Service Categories
Evaluation Purpose
Statistical Usage
Documentation Requirements
Improvement Tracking
Response Guidelines
Data Protection
Confidentiality
Consent
Evaluation Criteria
Rating Methodology
Customer Rights
Response Scale Definition
Feedback Collection
Information Usage
Data Storage
Quality Assessment
Performance Metrics
Service Standards
Customer Declaration
Privacy Notice
Information Access
Data Processing
Service Categories
Evaluation Purpose
Statistical Usage
Documentation Requirements
Improvement Tracking
Response Guidelines
Relevant Industries
Hospitality
Healthcare
Financial Services
Professional Services
Retail
Telecommunications
Education
Transportation
Information Technology
Consulting
Real Estate
Food and Beverage
Relevant Teams
Customer Service
Quality Assurance
Operations
Compliance
Customer Experience
Service Delivery
Performance Management
Branch Operations
Customer Relations
Process Improvement
Analytics
Relevant Roles
Customer Service Manager
Quality Assurance Specialist
Service Operations Director
Customer Experience Manager
Compliance Officer
Branch Manager
Service Delivery Coordinator
Customer Relations Executive
Operations Manager
Performance Analysis Manager
Service Quality Auditor
Customer Feedback Analyst
Find the exact document you need
Peer To Peer Feedback
An Indonesian law-compliant framework for structured peer-to-peer feedback processes, aligned with local labor and data protection regulations.
find out more
Job Appraisal Letter
An Indonesian-compliant formal document recording employee performance evaluation results, aligned with Law No. 13/2003 on Manpower.
find out more
360 Appraisal Form
An Indonesian law-compliant 360-degree performance evaluation form for comprehensive employee assessment from multiple stakeholders.
find out more
Volunteer Performance Evaluation
An Indonesian-compliant framework for evaluating volunteer performance and impact, aligned with local regulations and cultural considerations.
find out more
Seminar Feedback Form
An Indonesian-compliant feedback collection form for seminar evaluation, designed to gather participant insights while adhering to local data protection regulations.
find out more
Food Evaluation
An Indonesian-compliant agreement for professional food evaluation services, including testing, analysis, and regulatory compliance requirements.
find out more
Probationary Employee Performance Evaluation Form
An Indonesian-law compliant performance evaluation form for assessing employees during their probationary period.
find out more
90 Day Evaluation
An Indonesian law-compliant agreement establishing a 90-day evaluation period for new employees, outlining terms, conditions, and assessment criteria.
find out more
Basic Appraisal Form
A standardized employee performance evaluation form compliant with Indonesian labor laws, designed for comprehensive assessment and development planning.
find out more
Appraisal Form Filled By Employees
A comprehensive employee performance evaluation form compliant with Indonesian labor laws, designed for structured assessment and development planning.
find out more
Pitching Evaluation Form
A standardized form for evaluating business pitches in Indonesia, ensuring compliance with local business laws while maintaining objectivity and transparency.
find out more
Performance Evaluation For Managers
A legally compliant framework for managerial performance evaluation in Indonesia, aligned with Law No. 13/2003 on Manpower and related regulations.
find out more
Bonus Evaluation
An Indonesian law-compliant document outlining the framework and criteria for employee bonus evaluation and determination.
find out more
Website Evaluation
An Indonesian law-governed agreement for professional website evaluation services, defining evaluation scope, methodology, and deliverables while ensuring regulatory compliance.
find out more
Skills Evaluation
An Indonesian law-compliant document establishing the framework and procedures for professional skills evaluation, aligned with BNSP standards.
find out more
Probation Appraisal Form
An Indonesian law-compliant evaluation form for assessing employee performance during probationary periods, structured according to Law No. 13 of 2003 on Manpower.
find out more
Teacher Appraisal
A comprehensive teacher evaluation framework aligned with Indonesian education laws, outlining appraisal procedures and competency assessment criteria.
find out more
Service Evaluation
An Indonesian law-governed agreement establishing terms and framework for professional service evaluation, including methodology, criteria, and reporting requirements.
find out more
Evaluation Form
An Indonesian law-compliant employee evaluation form for structured performance assessment and development planning.
find out more
Employee Annual Review
An Indonesian law-compliant annual employee performance evaluation document for structured assessment and development planning.
find out more
30 60 90 Day Evaluation
An Indonesian law-compliant 30-60-90 day employee evaluation agreement establishing performance metrics and assessment procedures.
find out more
Website Evaluation Form
An Indonesian-compliant Website Evaluation Form for comprehensive assessment of website functionality, user experience, and regulatory compliance under Indonesian law.
find out more
Teacher Evaluation
A comprehensive teacher evaluation framework compliant with Indonesian education laws and regulations, designed for use in both public and private educational institutions.
find out more
Team Evaluation Form
A standardized employee evaluation form compliant with Indonesian labor laws, designed for comprehensive performance assessment and development planning.
find out more
Performance Appraisal
An Indonesian law-compliant performance appraisal template for systematic employee evaluation and development planning.
find out more
Presentation Skills Evaluation Form
A comprehensive presentation skills assessment tool compliant with Indonesian labor laws and workplace evaluation standards.
find out more
Performance Evaluation Form For Managers
An Indonesian law-compliant performance evaluation form for assessing managerial effectiveness, goal achievement, and leadership competencies.
find out more
Team Feedback Form
An Indonesian law-compliant employee evaluation document for structured performance feedback and development planning.
find out more
Employee Self Evaluation Form
An Indonesian law-compliant Employee Self Evaluation Form for structured self-assessment of performance, achievements, and development needs.
find out more
Probationary Assessment Form
An Indonesian-compliant performance evaluation form used to assess employees during their statutory maximum three-month probationary period.
find out more
Department Evaluation
An Indonesian-compliant document for conducting systematic departmental performance and efficiency evaluations under local labor laws and regulations.
find out more
Construction Project Evaluation
An Indonesian law-compliant document for evaluating construction projects' compliance, progress, and quality against regulatory and project requirements.
find out more
Commercial Bid Evaluation
An Indonesian-compliant document for systematic evaluation and comparison of commercial bids, following local procurement regulations and best practices.
find out more
Waiter Performance Evaluation Form
An Indonesian law-compliant performance evaluation form for wait staff, assessing service quality and professional standards in hospitality settings.
find out more
Leadership Evaluation
An Indonesian law-compliant leadership evaluation framework for assessing and developing organizational leaders' capabilities and performance.
find out more
Webinar Evaluation Form
An Indonesian law-compliant webinar feedback collection form that evaluates session quality, content, and delivery while ensuring data protection.
find out more
Performance Feedback Form
An Indonesian law-compliant performance evaluation document for structured employee assessment and feedback documentation.
find out more
Sales Performance Evaluation
An Indonesian law-compliant framework for evaluating sales performance, including metrics and review procedures aligned with local labor regulations.
find out more
Project Feedback
An Indonesian law-compliant document for formal project performance evaluation and feedback, structured according to local labor and data protection regulations.
find out more
Manager Appraisal Form
A comprehensive manager performance evaluation tool compliant with Indonesian labor laws and regulations.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)