Online Shopping Agreement Template for Indonesia

The Online Shopping Agreement serves as the primary legal framework governing the relationship between online retailers and their customers in Indonesia. This document is essential for any business engaging in e-commerce activities within Indonesian jurisdiction, providing comprehensive coverage of all aspects of online transactions. The agreement ensures compliance with key Indonesian regulations, including Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law), Law No. 8 of 1999 on Consumer Protection, and Government Regulation No. 80 of 2019 on Trading Through Electronic Systems. It addresses crucial elements such as electronic contracts, consumer rights, data protection, payment processing, delivery terms, and dispute resolution mechanisms. The document is designed to protect both the business's interests and consumer rights while facilitating smooth online commercial transactions.

1. Parties: Identification of the online retailer and the customer, including complete legal names and addresses

2. Background: Brief context explaining the nature of the online shopping platform and the purpose of the agreement

3. Definitions: Detailed definitions of key terms used throughout the agreement, including technical and e-commerce specific terminology

4. Scope of Services: Description of the online shopping services provided, including product offerings and geographical coverage

5. Registration and Account: Requirements and process for customer account creation and maintenance

6. Ordering Process: Steps and requirements for placing orders, order confirmation, and order cancellation procedures

7. Pricing and Payment: Terms regarding product pricing, payment methods, processing fees, and payment security

8. Delivery and Shipping: Terms regarding delivery services, shipping costs, delivery timeframes, and shipping restrictions

9. Returns and Refunds: Policies and procedures for product returns, refunds, and exchanges

10. Customer Rights and Obligations: Rights and responsibilities of customers when using the platform

11. Seller Rights and Obligations: Rights and responsibilities of the online retailer

12. Product Information: Terms regarding product descriptions, availability, and accuracy of information

13. Privacy and Data Protection: Policies regarding collection, use, storage, and protection of customer data

14. Intellectual Property: Protection of intellectual property rights and permitted use of platform content

15. Limitation of Liability: Limits on the online retailer's liability and disclaimer of warranties

16. Dispute Resolution: Procedures for handling disputes and applicable jurisdiction

17. Term and Termination: Duration of the agreement and conditions for termination

18. Governing Law: Specification of Indonesian law as the governing law and relevant regulations

19. General Provisions: Miscellaneous legal provisions including severability, entire agreement, and amendments