The Collection Form Letter is a essential business document used in the Indonesian market for the formal collection of outstanding debts. It serves as a standardized template that ensures compliance with Indonesian regulations, particularly OJK Regulation No. 1/POJK.07/2013 and the Indonesian Civil Code, while maintaining professional standards in debt collection practices. This document is typically used when initial payment reminders have been unsuccessful and a more formal approach is required. The letter includes crucial information such as debt details, payment instructions, and response timelines, while incorporating appropriate legal notices and consumer protection elements required by Indonesian law. It is designed to be adaptable for various types of debts while maintaining consistency in approach and compliance.
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1. Header Details: Company letterhead, date, reference number, and recipient's complete contact information
2. Subject Line: Clear identification of the purpose - Collection Notice/Payment Reminder
3. Debt Information: Specific details about the outstanding amount, original debt date, account number, and any relevant reference numbers
4. Payment Instructions: Clear instructions on how and where to make the payment, including bank account details or other payment methods
5. Response Timeline: Specific deadline for response or payment, typically 7-14 days from the letter date
6. Contact Information: Details of whom to contact for queries or payment arrangements
7. Legal Compliance Statement: Standard text confirming compliance with Indonesian debt collection regulations
1. Payment History: Include when there's a history of partial payments or previous collection attempts
2. Settlement Offer: When authorized to offer a settlement or payment plan option
3. Dispute Resolution Process: Include when required by regulation or when dealing with disputed amounts
4. Interest Calculation: When applicable, showing how interest has been calculated on the outstanding amount
5. Previous Communication Reference: When this is a follow-up to previous collection attempts
6. Legal Consequences: When appropriate to include potential legal actions, written in compliance with Indonesian regulations
1. Statement of Account: Detailed breakdown of the outstanding amount, including principal, interest, and any fees
2. Payment History Schedule: Chronological list of previous payments and attempts to collect
3. Original Agreement Reference: Copy or summary of the original agreement terms relevant to the debt
4. Payment Plan Options: If offered, detailed payment plan alternatives and their terms
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