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1. Parties: Identification and details of the service provider and client
2. Background: Context of the agreement and purpose of the retainer arrangement
3. Definitions: Key terms used throughout the agreement, including 'Retainer Fee', 'Services', and 'Service Period'
4. Scope of Services: Detailed description of services covered under the retainer arrangement
5. Retainer Terms: Specifics of the retainer arrangement, including monthly/annual fee structure and minimum commitment period
6. Payment Terms: Payment schedule, invoicing procedures, and handling of additional charges beyond retainer scope
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Client's responsibilities, including providing necessary information and access
9. Intellectual Property Rights: Ownership and usage rights of materials created during service provision
10. Confidentiality: Protection of confidential information exchanged during the engagement
11. Data Protection: GDPR compliance and data handling procedures
12. Liability and Indemnification: Limitation of liability and indemnification provisions
13. Term and Termination: Duration of agreement and termination procedures
14. Governing Law and Jurisdiction: Specification of Belgian law application and dispute resolution procedures
1. Service Levels: Detailed service level agreements and performance metrics, used when specific performance standards need to be measured
2. Personnel: Key personnel provisions and requirements, included when specific team members are essential to service delivery
3. Non-Compete: Restrictions on competitive activities, used in sensitive industry sectors
4. Insurance: Specific insurance requirements, included for high-risk services or when required by industry regulations
5. Force Majeure: Provisions for unforeseen circumstances, particularly relevant in long-term retainer arrangements
6. Anti-Corruption: Compliance with anti-corruption laws, included when dealing with public sector or regulated industries
7. Assignment and Subcontracting: Rules for transferring rights or subcontracting services, included when relevant to service delivery model
1. Schedule 1 - Service Specification: Detailed breakdown of services covered under the retainer
2. Schedule 2 - Fee Structure: Detailed pricing, including retainer fees and rates for additional services
3. Schedule 3 - Service Levels and KPIs: Specific performance metrics and measurement criteria
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
5. Schedule 5 - Escalation Procedure: Process for handling service issues and disputes
6. Appendix A - Contact Details: Key contacts for both parties
7. Appendix B - Required Documents: List of documents and information required from the client
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