Cloud Hosting Service Agreement Template for Belgium

The Cloud Hosting Service Agreement is essential for organizations seeking to formalize their cloud infrastructure arrangements under Belgian law. This document is particularly relevant in today's digital business environment where companies increasingly rely on cloud-based solutions for their operations. The agreement covers critical aspects such as service specifications, data protection obligations under GDPR and Belgian law, security requirements, service level commitments, and liability allocation. It's designed to comply with Belgian and EU regulations governing digital services, data protection, and cybersecurity. This agreement becomes necessary when a business wants to engage a cloud service provider for hosting their applications, data, or infrastructure, ensuring clear definition of responsibilities, performance standards, and compliance requirements.

1. Parties: Identification of the cloud service provider and customer, including registration details required under Belgian law

2. Background: Context of the agreement and brief description of the cloud hosting services to be provided

3. Definitions: Defined terms used throughout the agreement, including technical cloud hosting terminology

4. Services: Detailed description of cloud hosting services, including infrastructure specifications and service scope

5. Service Provider Obligations: Core obligations of the provider, including service delivery, maintenance, and support

6. Customer Obligations: Customer responsibilities, including payment, acceptable use policy, and cooperation requirements

7. Data Protection: GDPR compliance measures, data processing terms, and data security commitments

8. Service Levels: Service level agreements (SLAs), including availability, performance metrics, and remedies

9. Security: Security measures, protocols, and compliance with relevant cybersecurity standards

10. Intellectual Property: IP rights allocation and licensing terms

11. Confidentiality: Protection of confidential information and trade secrets

12. Fees and Payment: Pricing, payment terms, and billing procedures

13. Term and Termination: Duration, renewal, termination rights, and exit procedures

14. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation

15. Force Majeure: Events excusing performance and related procedures

16. General Provisions: Standard boilerplate clauses including governing law, jurisdiction, and notices