Service Level Agreement Pricing Template for Austria

1. Volume Discounts: Include when offering tiered pricing based on service volume

2. Currency and Exchange Rates: Required for international services or multi-currency arrangements

3. Tax Provisions: Detailed section on VAT and other applicable taxes when complex tax scenarios apply

4. Special Pricing Conditions: For customer-specific arrangements or special circumstances

5. Business Hours and Out-of-Hours Pricing: When service pricing varies by time of delivery

6. Resource-Based Pricing: When pricing is based on specific resource utilization

7. Transition Pricing: For services requiring implementation or transition periods

8. Disaster Recovery Pricing: When disaster recovery services are part of the agreement

1. Schedule 1 - Detailed Price List: Comprehensive list of all service items and their corresponding prices

2. Schedule 2 - Service Level Calculations: Detailed formulas and methods for calculating service level achievements and related pricing adjustments

3. Schedule 3 - Performance Credit Calculator: Specific calculations and examples for performance credits and penalties

4. Schedule 4 - Reporting Templates: Standard formats for required pricing and service level reports

5. Appendix A - Price Review Process: Detailed procedures for periodic price reviews and adjustments

6. Appendix B - Service Measurement Tools: Technical specifications of tools used for service measurement and billing

7. Appendix C - Invoice Sample: Template showing how services will be invoiced and detailed

8. Appendix D - Special Pricing Terms: Any special pricing arrangements or customer-specific terms