Holiday Confirmation Letter Template for Austria

The Holiday Confirmation Letter is a essential document in the Austrian tourism industry, used when a customer's holiday booking has been confirmed and finalized. It serves as an official confirmation of the travel arrangements and must comply with Austrian legal requirements, particularly the Package Travel Act and Consumer Protection Act. This document is typically issued immediately after a booking is confirmed and includes comprehensive details about the holiday package, pricing, payment terms, and cancellation policies. The letter not only provides customers with necessary information about their booking but also serves as a legal record of the agreement between the travel provider and the customer. Under Austrian law, this document must include specific information about consumer rights, emergency contacts, and clear terms and conditions.

1. Booking Reference Details: Unique booking reference number, date of confirmation, and contact details of the travel provider

2. Customer Information: Full details of the lead booker and all travelers, including names, contact information, and any special requirements

3. Holiday Package Details: Comprehensive description of the holiday package including dates, destination, accommodation details, and transportation arrangements

4. Price Breakdown: Detailed breakdown of the total price, including all taxes, fees, and additional charges

5. Payment Information: Payment schedule, amounts paid and due, accepted payment methods, and payment deadline details

6. Cancellation Policy: Clear explanation of cancellation terms, deadlines, and any applicable fees or refunds

7. Legal Rights Statement: Statement of customer rights under Austrian Package Travel Act and Consumer Protection Act

8. Emergency Contact Information: 24/7 emergency contact details for the travel provider and local representatives