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Enterprise Framework Agreement
"I need an Enterprise Framework Agreement under Austrian law for a software development company providing IT services to multiple European clients, with specific focus on data protection and service level commitments, planned to commence from March 2025."
1. Parties: Identification of the contracting parties, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement, relationship between parties, and general purpose of the framework agreement
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Structure of the Agreement: Explanation of how the framework agreement operates, including its relationship with subsequent orders or statements of work
5. Term and Termination: Duration of the framework agreement, renewal provisions, and termination rights
6. Ordering Process: Procedures for placing, accepting, and processing orders under the framework
7. Prices and Payment: General pricing principles, payment terms, invoicing requirements, and price adjustment mechanisms
8. Performance Standards: General quality standards, service levels, and performance requirements applicable to all orders
9. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing IP and newly created IP
10. Confidentiality: Protection of confidential information exchanged under the agreement
11. Liability and Indemnification: Allocation of risks, limitation of liability, and indemnification obligations
12. Force Majeure: Provisions for handling events beyond parties' reasonable control
13. Governing Law and Jurisdiction: Specification of Austrian law as governing law and jurisdiction for disputes
14. General Provisions: Standard boilerplate clauses including severability, entire agreement, and amendments
1. Data Protection: Detailed GDPR compliance provisions, required if personal data processing is involved
2. Insurance: Insurance requirements, needed for high-risk or high-value frameworks
3. Compliance with Laws: Specific regulatory compliance obligations, important for regulated industries
4. Environmental and Social Responsibility: ESG requirements, relevant for companies with sustainability commitments
5. Export Control: Required for frameworks involving international trade or controlled goods
6. Security Requirements: Detailed security obligations, essential for IT or sensitive operations
7. Personnel: Requirements for staff qualifications and vetting, relevant for service-based frameworks
8. Change Control: Formal process for managing changes to the framework or orders, useful for complex relationships
1. Schedule 1 - Products and Services: Detailed description of products/services covered by the framework
2. Schedule 2 - Pricing Schedule: Detailed pricing, including any volume discounts or pricing mechanisms
3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies
4. Schedule 4 - Order Template: Standard form for placing orders under the framework
5. Schedule 5 - Technical Requirements: Detailed technical specifications or requirements
6. Schedule 6 - Operational Procedures: Detailed processes for day-to-day operations and communication
7. Schedule 7 - Contact Details: Key contacts and escalation procedures
8. Schedule 8 - Data Processing Agreement: GDPR-compliant data processing terms if applicable
9. Appendix A - Parent Company Guarantee: Format for parent company guarantee if required
Authors
Agreement
Applicable Law
Background IP
Business Day
Change Control Procedure
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Materials
Data Protection Laws
Deliverables
Effective Date
Force Majeure Event
Framework
Good Industry Practice
Group
Initial Term
Intellectual Property Rights
Key Personnel
Material Breach
Order
Order Form
Parent Company
Performance Standards
Personal Data
Personnel
Price List
Products
Purchase Order
Quality Standards
Related Agreements
Renewal Period
Representatives
Schedule
Service Credits
Service Levels
Services
Specification
Statement of Work
Subcontractor
Supplier
Term
Territory
Third Party
Working Hours
Interpretation
Framework Structure
Term
Termination
Ordering Process
Pricing
Payment Terms
Performance Standards
Service Levels
Delivery
Acceptance Testing
Quality Assurance
Warranties
Intellectual Property
Data Protection
Confidentiality
Personnel
Subcontracting
Assignment
Change Control
Force Majeure
Liability
Indemnification
Insurance
Audit Rights
Compliance
Anti-Corruption
Competition Law
Export Control
Notice
Amendments
Severability
Entire Agreement
Third Party Rights
Waiver
Governing Law
Dispute Resolution
Parent Company Guarantee
Security Requirements
Business Continuity
Environmental Compliance
Record Keeping
Reporting
Information Technology
Manufacturing
Professional Services
Telecommunications
Healthcare
Financial Services
Logistics and Supply Chain
Energy and Utilities
Retail and Distribution
Construction and Infrastructure
Legal
Commercial
Procurement
Finance
Operations
Risk and Compliance
Sales
Business Development
Supply Chain
Project Management
Account Management
Chief Legal Officer
Commercial Director
Procurement Manager
Contract Manager
Legal Counsel
Business Development Director
Operations Director
Chief Financial Officer
Supply Chain Manager
Account Director
Risk Manager
Compliance Officer
Sales Director
Project Manager
Vendor Manager
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