Business Complaint Letter Template for Austria

The Business Complaint Letter is a crucial document in Austrian business communications, used when a company needs to formally address issues with products, services, or business conduct. It serves as an official record of grievances and is often the first step in dispute resolution before considering legal action. This document must comply with Austrian business law requirements, including the UGB (Commercial Code) and relevant EU regulations. The Business Complaint Letter typically includes detailed description of the issue, supporting evidence, specific demands for resolution, and relevant reference numbers or previous correspondence. It's particularly important in maintaining business relationships while seeking resolution, as Austrian business culture emphasizes formal communication and documentation in dispute resolution processes.

1. Sender's Details: Full company name, address, and contact information of the complaining party

2. Date and Reference Number: Current date and any relevant reference numbers for tracking purposes

3. Recipient's Details: Full company name, address, and if possible, specific department or person responsible

4. Subject Line: Clear, concise description of the complaint topic

5. Issue Description: Detailed explanation of the problem, including relevant dates, order numbers, and specific incidents

6. Impact Statement: Description of how the issue has affected your business operations or caused damages

7. Previous Communication: Reference to any previous attempts to resolve the issue

8. Specific Request: Clear statement of the desired resolution or remedy

9. Deadline for Response: Reasonable timeframe for expecting a response

10. Closing: Professional closing statement and signature block with company details