1. Audit Rights: Include when the client requires the right to audit reported data and processes

2. Third-Party Verification: Add when independent verification of reports is required

3. Automated Reporting Systems: Include when specific software or systems are used for automated reporting

4. Data Protection Compliance: Detailed section required when reports contain personal information under POPIA

5. Industry-Specific Requirements: Add when the service falls under specific industry regulations

6. International Reporting Standards: Include for multinational agreements requiring compliance with international standards

7. Performance Incentives: Optional section linking reporting accuracy to incentives or rewards

1. Schedule A - Report Templates: Standard templates for all required reports

2. Schedule B - KPI Calculations: Detailed methodology for calculating each reported metric

3. Schedule C - Service Level Targets: Specific targets and thresholds for each service level metric

4. Schedule D - Reporting Calendar: Annual calendar of reporting deadlines and review meetings

5. Schedule E - Data Collection Procedures: Step-by-step procedures for data collection and validation

6. Appendix 1 - Technical Specifications: Technical requirements for reporting systems and formats

7. Appendix 2 - Escalation Matrix: Contact details and procedures for reporting-related escalations

8. Appendix 3 - Compliance Checklist: Checklist ensuring reports meet all regulatory requirements