Document background
The Company Complaints Policy serves as a crucial governance document for organizations operating in Saudi Arabia, establishing standardized procedures for handling grievances and disputes. This document becomes necessary as companies grow and require formal processes to manage stakeholder complaints effectively while ensuring compliance with Saudi regulations, including the Labor Law, Consumer Protection Law, and Anti-Commercial Fraud Law. The policy helps organizations maintain transparency, protect stakeholder rights, and demonstrate commitment to fair business practices. It is particularly important given Saudi Arabia's increasing focus on corporate governance and consumer protection as part of Vision 2030. The document outlines specific procedures for complaint submission, investigation, resolution, and appeals, while incorporating necessary cultural and religious considerations specific to the Saudi market.
