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1. Parties: Identification of the service provider and client, including their legal status and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of technical terms, metrics, and key concepts used in digital marketing
4. Scope of Services: Comprehensive outline of digital marketing services to be provided
5. Service Levels and Performance Metrics: Detailed specifications of performance standards, KPIs, and measurement methodologies
6. Obligations of Service Provider: Specific responsibilities and commitments of the digital marketing agency
7. Client Responsibilities: Client's obligations, including provision of materials and approvals
8. Data Protection and Privacy: Compliance with Pakistani data protection laws and handling of customer data
9. Reporting and Communication: Frequency and format of performance reports, meeting schedules, and communication protocols
10. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. General Terms: Standard legal provisions including governing law, dispute resolution, and force majeure
1. Intellectual Property Rights: Detailed section on ownership and usage rights of marketing materials, only needed if creating original content
2. Service Credits: System of credits or rebates for service level failures, optional for more complex SLAs
3. Disaster Recovery: Procedures for handling system failures or data loss, recommended for larger campaigns
4. Subcontractors: Terms for engaging third-party service providers, needed if subcontracting is anticipated
5. Training and Support: Details of training provisions and ongoing support, relevant for complex service arrangements
6. Compliance with Social Media Platforms: Specific terms for social media marketing compliance, needed if social media is a key component
1. Schedule A - Service Level Specifications: Detailed technical specifications of all service levels and KPIs
2. Schedule B - Fee Structure: Detailed breakdown of all fees, charges, and payment terms
3. Schedule C - Approved Marketing Channels: List of approved digital marketing platforms and channels
4. Schedule D - Reporting Templates: Standard templates for performance reports and analytics
5. Schedule E - Emergency Contact Information: List of key contacts and escalation procedures
6. Appendix 1 - Campaign Guidelines: Specific guidelines and standards for digital marketing campaigns
7. Appendix 2 - Technical Requirements: Technical specifications for digital assets and platforms
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