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Service User Agreement

Service User Agreement Template for Philippines

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Key Requirements PROMPT example:

Service User Agreement

"I need a Service User Agreement for my educational technology platform launching in March 2025, which will provide online courses to Philippine students aged 13-18, with specific focus on data privacy protection for minors and integration with school management systems."

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Document background
The Service User Agreement serves as the primary legal framework governing the relationship between service providers and their users in the Philippines. This document is essential for any business offering digital services, software, or platform access to users in the Philippine market. It must comply with local regulations including the Electronic Commerce Act (RA 8792), Data Privacy Act (RA 10173), and Consumer Act of the Philippines (RA 7394). The agreement typically covers service terms, user obligations, data protection, intellectual property rights, liability limitations, and dispute resolution procedures. It's particularly crucial for online platforms, digital service providers, and technology companies operating in the Philippines to protect their interests while ensuring transparency and fairness for users.
Suggested Sections

1. Parties: Identification of the service provider and definition of user/customer

2. Background: Context of the agreement and brief description of the service offering

3. Definitions: Key terms used throughout the agreement

4. Service Description: Detailed description of services provided, including scope and limitations

5. User Registration and Account: Process and requirements for user registration and account maintenance

6. User Obligations: User responsibilities, permitted uses, and restrictions

7. Service Provider Rights and Obligations: Provider's commitments, service levels, and rights

8. Data Privacy and Protection: Compliance with Data Privacy Act, data handling practices, and user privacy rights

9. Intellectual Property Rights: Ownership and usage rights of content and intellectual property

10. Payment Terms: Pricing, payment methods, and billing procedures

11. Term and Termination: Duration, renewal, and termination conditions

12. Limitation of Liability: Scope of provider's liability and disclaimers

13. Dispute Resolution: Process for handling disputes under Philippine law

14. General Provisions: Standard legal provisions including governing law, notices, and amendments

Optional Sections

1. Service Level Agreement: Include when specific performance metrics and standards need to be guaranteed

2. Third-Party Services: Include when the service integrates with or relies on third-party providers

3. User Content: Include when users can submit, share, or store content through the service

4. Premium Features: Include when offering tiered service levels or premium functionality

5. API Usage: Include when providing API access as part of the service

6. Geographic Restrictions: Include when service availability varies by location

7. Promotional Credits: Include when offering promotional credits or referral programs

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical specifications and features of the service

2. Schedule 2 - Fee Schedule: Detailed pricing structure, including all fees and charges

3. Schedule 3 - Service Level Metrics: Specific performance standards and metrics for service delivery

4. Schedule 4 - Data Processing Terms: Detailed data handling procedures and privacy protection measures

5. Schedule 5 - Acceptable Use Policy: Detailed rules and guidelines for service usage

6. Appendix A - Technical Requirements: Minimum technical requirements for accessing and using the service

7. Appendix B - Support Services: Details of available technical support and customer service

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Account
Acceptable Use Policy
Affiliate
Agreement
Applicable Law
Authorized User
Business Day
Confidential Information
Content
Data Protection Laws
Documentation
Effective Date
Emergency Maintenance
Fees
Force Majeure Event
Intellectual Property Rights
Maintenance Window
Personal Data
Platform
Privacy Policy
Prohibited Content
Service Credits
Service Level Agreement
Services
Service Provider
Subscription Period
Support Services
System
Term
Third Party Services
User
User Content
User Data
Website
Clauses
Service Provision
User Registration
Account Management
Payment Terms
Service Level Requirements
User Obligations
Acceptable Use
Data Privacy
Data Protection
Intellectual Property
Confidentiality
Security Requirements
Access Rights
Service Availability
Support Services
Term and Termination
Suspension Rights
Force Majeure
Liability Limitation
Indemnification
Warranties
Disclaimers
Dispute Resolution
Governing Law
Assignment
Modification Rights
Notice Requirements
Severability
Entire Agreement
Third Party Rights
Consumer Protection
Electronic Communications
Regulatory Compliance
Service Credits
Renewal Terms
Relevant Industries

Technology

E-commerce

Software as a Service

Digital Services

Financial Services

Healthcare Technology

Educational Technology

Professional Services

Telecommunications

Online Retail

Digital Content Distribution

Cloud Services

Mobile Applications

Information Technology

Consulting Services

Relevant Teams

Legal

Compliance

Product Development

Customer Success

Operations

Risk Management

Data Protection

Business Development

Contract Administration

Technical Support

User Experience

Service Delivery

Relevant Roles

Legal Counsel

Compliance Officer

Product Manager

Chief Technology Officer

Chief Legal Officer

Customer Success Manager

Operations Director

Risk Manager

Data Protection Officer

Business Development Manager

Contract Administrator

Digital Services Manager

Platform Manager

User Experience Director

Service Delivery Manager

Industries
Electronic Commerce Act of 2000 (Republic Act No. 8792): Governs electronic transactions and provides legal recognition to electronic documents and signatures. Essential for online service agreements.
Data Privacy Act of 2012 (Republic Act No. 10173): Regulates the collection, processing, and storage of personal information. Crucial for services involving user data collection and processing.
Consumer Act of the Philippines (Republic Act No. 7394): Protects consumer rights and interests, including provisions on fair and transparent business practices, warranties, and consumer remedies.
Civil Code of the Philippines (Republic Act No. 386): Provides the fundamental principles of contract law, including formation, validity, and enforcement of contracts.
Philippine Competition Act (Republic Act No. 10667): Ensures fair competition and prohibits anti-competitive agreements and practices that may affect service terms.
Intellectual Property Code (Republic Act No. 8293): Governs intellectual property rights and protections, important for service agreements involving content, software, or proprietary materials.
Alternative Dispute Resolution Act of 2004 (Republic Act No. 9285): Provides framework for dispute resolution mechanisms outside of courts, relevant for conflict resolution clauses.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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