Client Service Agreement Template for Philippines

1. Service Levels: Specific performance metrics and standards, used when service quality needs to be quantitatively measured

2. Insurance: Insurance requirements and coverage details, important for high-risk services

3. Compliance with Anti-Corruption Laws: Added for services involving government contracts or high-value transactions

4. Subcontracting: Terms for allowing and managing subcontractors, used when service provider may need to engage third parties

5. Change Control: Procedures for managing changes to services or terms, important for long-term or complex services

6. Disaster Recovery: Business continuity provisions, crucial for critical services or IT-related agreements

7. Exit Management: Detailed procedures for service transition at agreement end, important for complex service relationships

8. Non-Competition: Restrictions on competitive activities, used when protecting market position is crucial

9. Personnel Requirements: Specific staffing requirements or qualifications, important for specialized services

1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed pricing, payment terms, and rate cards

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements

4. Schedule 4 - Contact Details and Key Personnel: List of key contacts and authorized representatives for both parties

5. Schedule 5 - Data Processing Agreement: Detailed data handling procedures and compliance requirements

6. Appendix A - Required Forms and Templates: Standard forms for service requests, reports, or other routine communications

7. Appendix B - Technical Requirements: Specific technical or operational requirements for service delivery