The Transfer Of Service Agreement is a crucial document used when transitioning services from one provider to another in the Indonesian market. It becomes necessary when organizations decide to change service providers, undergo restructuring, or implement strategic sourcing decisions. This agreement, governed by Indonesian law including the Civil Code (KUH Perdata) and relevant commercial regulations, provides a comprehensive framework for managing the transition process. It typically includes detailed provisions for service scope, transition methodology, risk allocation, and compliance requirements. The document addresses specific Indonesian regulatory requirements, including manpower regulations if employee transfers are involved, data protection requirements, and sector-specific compliance obligations. It serves as both a operational and legal framework to ensure smooth transition while protecting the interests of all parties involved.
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1. Parties: Identification and details of the transferor and transferee
2. Background: Context of the service transfer, including current service arrangement and reason for transfer
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Transfer: Detailed description of services being transferred
5. Transfer Process: Step-by-step process of how the transfer will be implemented
6. Timeline and Milestones: Key dates and deliverables for the transfer process
7. Transition Support: Obligations of the transferor to support the transition
8. Consideration: Financial terms and payment arrangements
9. Intellectual Property Rights: Transfer or licensing of relevant IP rights
10. Confidentiality: Protection of confidential information during and after transfer
11. Warranties and Representations: Standard warranties regarding service capability and compliance
12. Liability and Indemnification: Allocation of risks and responsibilities
13. Force Majeure: Provisions for unforeseen circumstances
14. Governing Law and Dispute Resolution: Choice of Indonesian law and dispute resolution mechanisms
15. General Provisions: Standard boilerplate clauses
16. Execution: Signature blocks and execution formalities
1. Employee Transfer: Required if service transfer involves transfer of employees
2. Data Protection: Required if personal or sensitive data is involved in the services
3. Regulatory Compliance: Required for regulated industries or services
4. Asset Transfer: Required if physical or digital assets are being transferred
5. Third Party Contracts: Required if there are contracts with third parties that need to be assigned or terminated
6. Insurance: Required for high-risk services or regulatory compliance
7. Business Continuity: Required for critical services or regulated industries
8. Post-Transfer Support: Required if ongoing support from transferor is needed
1. Schedule 1 - Service Description: Detailed description of services being transferred
2. Schedule 2 - Transfer Plan: Detailed timeline and methodology for the transfer
3. Schedule 3 - Pricing and Payment Terms: Detailed financial arrangements and payment schedules
4. Schedule 4 - Service Levels: Performance standards and metrics for the services
5. Schedule 5 - Assets Register: List of assets being transferred
6. Schedule 6 - Employee Information: Details of employees being transferred (if applicable)
7. Schedule 7 - Third Party Contracts: List of relevant third party contracts
8. Schedule 8 - Transition Milestones: Detailed transition requirements and acceptance criteria
9. Appendix A - Required Consents: List of required regulatory or third party consents
10. Appendix B - Data Processing Requirements: Data protection and processing requirements
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