All Countries
Commercial
Software As A Service Subscription Agreement

Software As A Service Subscription Agreement Template for Indonesia

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Software As A Service Subscription Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Software As A Service Subscription Agreement

"I need a Software as a Service Subscription Agreement for my healthcare software platform that complies with Indonesian medical data regulations, includes stringent data protection clauses, and will be used with hospitals and medical clinics starting from March 2025."

Celebrated by
Collaborations with
Investors
Document background
The Software As A Service Subscription Agreement serves as the primary contractual framework for cloud-based software service delivery in Indonesia. This document is essential when a service provider offers software applications accessible via the internet on a subscription basis to Indonesian customers. It must comply with Indonesian regulations, particularly Law No. 11 of 2008 on Electronic Information and Transactions, Law No. 27 of 2022 on Personal Data Protection, and related implementing regulations. The agreement covers crucial aspects including service access, data processing, security measures, service levels, and payment terms. It's designed to protect both provider and subscriber interests while ensuring regulatory compliance in the Indonesian digital services market. The document is particularly important given Indonesia's growing digital economy and increased adoption of cloud-based solutions across various business sectors.
Suggested Sections

1. Parties: Identification of the contracting parties - the SaaS provider and the subscriber

2. Background: Context of the agreement and brief description of the service being provided

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Provision: Description of the SaaS services, access rights, and service delivery terms

5. Subscription Terms: Duration, renewal, and termination conditions of the subscription

6. Fees and Payment: Pricing, payment terms, billing cycles, and payment methods

7. User Access and Security: User account management, access controls, and security responsibilities

8. Data Protection and Privacy: Compliance with Indonesian data protection laws, data handling, and privacy measures

9. Service Levels: Service availability, performance standards, and support commitments

10. Intellectual Property Rights: Ownership of IP, license terms, and usage restrictions

11. Confidentiality: Protection of confidential information and trade secrets

12. Warranties and Disclaimers: Service warranties and limitations of liability

13. Indemnification: Mutual indemnification obligations and procedures

14. Termination: Grounds for termination, termination process, and post-termination obligations

15. General Provisions: Standard legal provisions including governing law, dispute resolution, and notices

Optional Sections

1. Professional Services: Additional implementation, training, or consulting services if offered

2. Third-Party Integrations: Terms for integration with third-party services or applications

3. Disaster Recovery: Detailed disaster recovery and business continuity provisions for enterprise clients

4. Compliance with Industry Standards: Specific compliance requirements for regulated industries

5. Service Credits: Compensation scheme for service level failures

6. Custom Development: Terms for any custom development or modifications

7. Multi-tenant Infrastructure: Specific provisions for shared infrastructure environments

8. Geographic Restrictions: Specific provisions for data localization and geographic service restrictions

9. Audit Rights: Client rights to audit service provider's compliance and security measures

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications and features of the SaaS service

2. Service Level Agreement (SLA): Detailed service levels, performance metrics, and remedies

3. Pricing Schedule: Detailed pricing tiers, subscription options, and additional services

4. Data Processing Agreement: Detailed terms for personal data processing in compliance with Indonesian law

5. Security Requirements: Detailed security protocols, measures, and compliance requirements

6. Support Services Schedule: Details of support levels, response times, and escalation procedures

7. Acceptable Use Policy: Rules and restrictions for use of the service

8. Implementation Plan: Timeline and milestones for service implementation if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Authorized Users
Business Day
Confidential Information
Customer Data
Documentation
Effective Date
Electronic System
Electronic Transaction
Fees
Force Majeure
Initial Term
Intellectual Property Rights
Maintenance Window
Malicious Code
Personal Data
Platform
Privacy Policy
Professional Services
Renewal Term
Service Credits
Service Level Agreement (SLA)
Services
Software
Subscription
Subscription Term
Support Services
System Requirements
Term
Third-Party Applications
Updates
Upgrades
User Credentials
Data Controller
Data Processor
Data Processing Agreement
Electronic System Provider
Service Level Objectives
Scheduled Downtime
Emergency Maintenance
Security Incident
Usage Data
Access Credentials
API
Implementation Services
Hosting Infrastructure
Service Availability
Territory
Permitted Use
Regulatory Requirements
Data Protection Laws
Clauses
Services Provision
License Grant
Access Rights
Service Levels
Fees and Payment
Data Protection
Data Security
Confidentiality
Intellectual Property
Warranties
Limitation of Liability
Indemnification
Term and Termination
Force Majeure
Compliance
Audit Rights
Service Support
Acceptable Use
User Obligations
Security Requirements
Disaster Recovery
Dispute Resolution
Governing Law
Assignment
Subcontracting
Notice
Amendment
Entire Agreement
Severability
Data Processing
Service Credits
Implementation
Training
Documentation
Maintenance
Integration
Export Control
Insurance
Non-Solicitation
Publicity
Survival
Relevant Industries

Information Technology

E-commerce

Financial Services

Healthcare

Education

Manufacturing

Professional Services

Retail

Telecommunications

Real Estate

Government Services

Media and Entertainment

Logistics and Supply Chain

Insurance

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Information Security

Operations

Sales

Business Development

Risk Management

Data Protection

Finance

Customer Success

Technical Support

Relevant Roles

Chief Technology Officer

Legal Counsel

IT Director

Procurement Manager

Compliance Officer

Information Security Manager

Contract Manager

Software Development Manager

Operations Director

Risk Manager

Data Protection Officer

Business Development Manager

Sales Director

Account Manager

System Administrator

Industries
Law No. 11 of 2008 on Electronic Information and Transactions (EIT Law): This is the primary legislation governing electronic transactions in Indonesia. It provides the legal framework for electronic transactions, digital signatures, and the validity of electronic contracts.
Government Regulation No. 71 of 2019 on Implementation of Electronic Systems and Transactions: This regulation provides detailed provisions on electronic system operations, including requirements for electronic system providers, data center locations, and registration obligations.
Law No. 27 of 2022 on Personal Data Protection: Indonesia's comprehensive data protection law that regulates the collection, processing, and storage of personal data, which is crucial for SaaS providers handling user data.
Law No. 8 of 1999 on Consumer Protection: This law establishes consumer rights and business obligations in Indonesia, relevant for SaaS providers offering services to Indonesian consumers.
Law No. 28 of 2014 on Copyright: Governs copyright protection for software and digital content, essential for protecting the intellectual property rights in the SaaS solution.
Minister of Communication and Information Technology Regulation No. 5 of 2020: Regulates private electronic system operators, including classification, registration requirements, and obligations for electronic system providers.
Law No. 24 of 2019 on Creative Economy: Provides framework for digital creative industry including software development and digital services, relevant for SaaS businesses operating in Indonesia.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Token Subscription Agreement

An Indonesian law-governed agreement for the subscription and purchase of digital tokens, complying with local cryptocurrency and financial regulations.

find out more

Fund Subscription Agreement

An Indonesian law-governed agreement for subscription to investment fund units/shares, compliant with OJK regulations and Indonesian capital market laws.

find out more

Warrant Subscription Agreement

An Indonesian law-governed agreement for warrant issuance and subscription, compliant with OJK regulations and local securities laws.

find out more

Software As A Service Subscription Agreement

An Indonesian law-governed agreement establishing terms for cloud-based software service subscription, covering service delivery, data protection, and usage terms.

find out more

Advanced Subscription Agreement

An Indonesian law-governed Advanced Subscription Agreement outlining terms for future investment or service subscription, incorporating local regulatory requirements and investment protection mechanisms.

find out more

Note Subscription Agreement

An Indonesian law-governed agreement setting out terms for note subscription, including issuance, payment, and redemption terms in compliance with Indonesian securities regulations.

find out more

Subscription Service Agreement

An Indonesian law-governed agreement establishing terms for subscription-based services, including service delivery, payments, and data protection compliance.

find out more

Subscription And Shareholders Agreement

An Indonesian law-governed agreement combining share subscription terms and shareholders' arrangements, regulating both new investment and ongoing shareholder relationships.

find out more

Loan Note Subscription Agreement

An Indonesian law-governed agreement detailing terms for subscription to loan notes, including issuance, repayment, and security arrangements.

find out more

Shares Subscription Agreement

An Indonesian law-governed agreement detailing terms and conditions for new share issuance and subscription between a company and investor.

find out more

Subscription Contract

An Indonesian law-governed agreement establishing terms for recurring service or product delivery between provider and subscriber, compliant with local electronic transaction and consumer protection regulations.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.