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Data Outsourcing Agreement
"I need a Data Outsourcing Agreement for my Indonesian bank to engage a local cloud service provider for customer data processing, ensuring compliance with OJK regulations and including specific provisions for financial data security, with services to commence by March 2025."
1. Parties: Identification of the data controller (client) and data processor (service provider), including their complete legal names, registration numbers, and addresses
2. Background: Context of the agreement, brief description of the parties' businesses, and the purpose of the data outsourcing arrangement
3. Definitions: Detailed definitions of key terms used throughout the agreement, including technical terms, 'Services', 'Data', 'Personal Data', 'Processing', etc.
4. Scope of Services: Detailed description of the outsourced data processing services, including specific data handling activities and responsibilities
5. Service Provider Obligations: Core obligations including data security, confidentiality, service levels, reporting, and compliance with Indonesian regulations
6. Client Obligations: Client's responsibilities including data provision, access rights, cooperation requirements, and payment obligations
7. Data Protection and Security: Specific measures for data protection, security protocols, breach notification procedures, and compliance with Indonesian data protection laws
8. Compliance with Laws: Obligations to comply with Indonesian regulations, particularly ITE Law and data protection requirements
9. Confidentiality: Provisions for maintaining confidentiality of data and business information
10. Intellectual Property Rights: Ownership and usage rights of data, systems, and derived works
11. Fees and Payment: Payment terms, fee structure, and invoicing procedures
12. Term and Termination: Duration of agreement, renewal terms, and termination rights and procedures
13. Liability and Indemnification: Allocation of risks, limitation of liability, and indemnification obligations
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
15. Dispute Resolution: Procedures for resolving disputes under Indonesian law, including choice of forum
16. General Provisions: Standard boilerplate clauses including notices, amendments, assignment, and entire agreement
1. Cross-Border Data Transfer: Required when data will be transferred outside Indonesia, addressing specific regulatory requirements for international data transfers
2. Financial Services Compliance: Required for financial institutions, addressing OJK and Bank Indonesia regulations
3. Personal Data Processing: Detailed section required when processing personal data, including consent management and data subject rights
4. Business Continuity and Disaster Recovery: Detailed requirements for critical services or when handling sensitive data
5. Audit Rights: Enhanced audit provisions for regulated industries or when handling sensitive data
6. Sub-processing: Required when the service provider may engage sub-processors
7. Exit Management: Detailed transition provisions for complex services or critical data
8. Insurance Requirements: Specific insurance obligations for high-risk services
1. Schedule 1 - Services Description: Detailed technical specifications of the outsourced services
2. Schedule 2 - Service Levels: Service level agreements, KPIs, and performance measurements
3. Schedule 3 - Security Requirements: Detailed security protocols, standards, and compliance requirements
4. Schedule 4 - Fee Schedule: Detailed pricing, payment terms, and fee calculations
5. Schedule 5 - Data Processing Requirements: Specific requirements for data processing, including types of data and processing activities
6. Schedule 6 - Business Continuity Plan: Disaster recovery and business continuity procedures
7. Schedule 7 - Contact Details: Key personnel and escalation contacts for both parties
8. Appendix A - Data Categories: List and description of data categories to be processed
9. Appendix B - Technical and Organizational Measures: Detailed security and organizational measures for data protection
10. Appendix C - Approved Sub-processors: List of approved sub-processors (if applicable)
Authors
Applicable Laws
Authorized Personnel
Authorized Sub-processor
Background IP
Breach Notification
Business Day
Business Hours
Confidential Information
Contract Year
Controller
Data
Data Center
Data Protection Laws
Data Security Breach
Data Subject
Deliverables
Disaster Recovery Plan
Documentation
Effective Date
Electronic System
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
ITE Law
Key Personnel
Material Breach
Operator of Electronic Systems
Performance Standards
Personal Data
Processing
Processor
Project Manager
Related Agreements
Required Consents
Security Requirements
Sensitive Data
Service Credits
Service Levels
Services
Special Categories of Personal Data
Specifications
Systems
Term
Third Party
Transition Period
Transition Services
Working Hours
Services Scope
Data Processing
Data Protection
Data Security
Service Levels
Performance Standards
Compliance
Regulatory Requirements
Confidentiality
Data Localization
Cross-border Transfer
Sub-processing
Audit Rights
Access Rights
Personnel
Technical Requirements
Infrastructure
Business Continuity
Disaster Recovery
Fees
Payment Terms
Intellectual Property
Warranties
Representations
Indemnification
Liability
Insurance
Force Majeure
Term
Termination
Exit Management
Data Migration
Dispute Resolution
Governing Law
Assignment
Notices
Amendment
Severability
Entire Agreement
Counterparts
Financial Services
Healthcare
Technology
E-commerce
Telecommunications
Manufacturing
Professional Services
Banking
Insurance
Education
Retail
Government Services
Energy
Transportation and Logistics
Legal
Information Technology
Compliance
Risk Management
Information Security
Procurement
Operations
Data Protection
Vendor Management
Digital Transformation
Infrastructure
Privacy
Contract Management
Chief Information Officer
Chief Technology Officer
Data Protection Officer
Compliance Manager
IT Director
Legal Counsel
Privacy Officer
Information Security Manager
Procurement Manager
Risk Manager
Operations Director
Chief Digital Officer
IT Security Manager
Vendor Management Officer
Contract Manager
Chief Operating Officer
Chief Compliance Officer
IT Procurement Specialist
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