Genie AI vs Dialpad

✅ Native AI built into all products; Voice Intelligence (Vi) provides real-time transcription, sentiment analysis, and automated coaching suggestions

Advanced algorithms that learn from legal documents to automate and enhance contract analysis, drafting, and review processes.

❌ No contract drafting capabilities

Does the platform offer a streamlined system for creating full-length legal documents from scratch using AI-powered suggestions, templates, and clause libraries?

❌ No contract review functionality

Can the platform run a systematic analysis of legal documents to identify risks, obligations, and key terms while suggesting necessary changes and improvements?

❌ Not designed for document assembly or management

Can the platform be used to combine pre-approved legal content and templates to quickly create new contracts and legal documents?

❌ No document editing capabilities

Does the platform enhance document editing by suggesting improvements, corrections, and alternative language in the document, in real-time?

❌ No legal research functionality

Does the platform directly connect to legal databases and precedents that enable research and citation while drafting documents?

❓ While offering communication tools that can be used during negotiations, lacks specific legal negotiation features

Can the platform help track, manage and respond to contract changes and counterparty requests during negotiations?

✅ AI-powered transcription of calls and meetings with automatic data extraction for action items, sentiment, and key topics

Can the platform automatically convert scanned documents and images into searchable, editable text while pulling out key information and data points?

✅ Robust real-time collaboration through messaging, video meetings, and screen sharing; lacks document-specific collaboration

Does the platform enable multiple team members to work together on contracts in real-time, with comments, tracked changes, and version control?

❓ Basic workflow capabilities for communications but not designed for document approval processes

Does the platform automate routine legal tasks and document processes through customizable rules and triggers, reducing manual work and streamlining operations?

❌ No contract management functionality

Does the platform house a centralized system to store, track, and monitor contracts throughout their lifecycle, from creation to expiry?

✅ Comprehensive analytics on communications, sentiment analysis, customer interactions, and team performance

Can the platform track, measure, and visualize contract data, or team usage data to provide real-time ROI figures, actionable business and individual performance insights?

❌ No clause library functionality

A secure repository where organizations store and manage their own frequently-used contract clauses and legal language.

❌ No template library

A shared collection of pre-built legal document templates, contributed to and accessible by all users of the platform.

❌ No template library

A secure collection of your organization's customized document templates, accessible only to authorized team members within your company.

Is the platform accessible on the cloud and/or can it be installed directly on-premises, or using company servers?

❌ No integration with Microsoft Word

A seamless integration with Microsoft Word that allows users to draft and edit documents directly within the familiar Word interface.

✅ Integrates with Google Drive, Dropbox, Box, and other cloud storage solutions

Does the platform connect with popular cloud storage platforms to access and manage documents directly within the system?

✅ 70+ native integrations including Salesforce, Hubspot, Slack, Microsoft 365, Google Workspace, Zendesk, and ServiceNow

Can you connect with your existing software via standardized APIs and/or custom integrations?

❌ Not applicable as platform doesn't handle document editing

Can you automatically apply and maintain professional legal document formatting, including numbering, cross-references, and hierarchical styles when editing, and when importing/exporting to MS Word?

✅ Enterprise-grade security with end-to-end encryption for calls and meetings

Does data remain encrypted during transmission and storage, protecting sensitive information at every stage of handling?

✅ SOC2 Type II, HIPAA, GDPR, ISO 27001 compliant

Which recognized security certifications and regulatory standards can verify the robustness of the platform's data protection measures?

✅ Regional data centers and configurable data residency options

Can the customer own their own data, or can the platform use it and process it, to train their Legal AI models for example?

✅ SSO, SAML, SCIM, multi-factor authentication, and role-based access controls

Does the platform offer secure login options including API keys, 2FA, tokens, and/or single sign-on to manage system access?

✅ Granular role-based access controls and administrative permissions

Can you manage who can view, edit, and share documents through customizable user roles and restrictions?

✅ GDPR, CCPA, HIPAA, and other major privacy regulations

Does the platform comply with international data protection requirements including GDPR, CCPA, and other regional privacy laws?

✅ 24/7 support via phone, email, and chat for all customers

Is there a dedicated support team providing assistance through multiple channels including live chat, email, and phone, with defined response time commitments?

✅ Structured onboarding with dedicated implementation specialists for larger deployments

Is there a structured process to get teams up and running with personalized training, data migration, and system configuration support?

Pilot: ✅ Structured pilot program available for enterprise prospects with defined success metricsImplementation Timeline: ❓ Standard deployment: 1-2 weeks; Complex enterprise deployment: 4-8 weeks

If you do go down the sales process (not self-serve) then most want a quick and tailored pilot, followed by rapid implementation.

❓ Standard: $15/user/month, Pro: $25/user/month, Enterprise: Custom pricing. Contact Center and additional AI features at extra cost.

Subscription fees, usage limits, and additional costs for accessing and using the platform's features.

Self-serve: ✅ Quick setup for standard deployments; free trial available with minimal setupSales: ❓ Typically 2-4 weeks from purchase to full implementation depending on complexity

Self-serve caters to those who want to 'try before they buy' and don't enjoy the sales process.

❓ Some users report call quality issues in certain network conditions and occasional mobile app reliability concerns

A collection of verified 3rd-party customer reviews documenting any known technical issues.

✅ Average 30-50% reduction in communications costs; 15-20% improvement in customer satisfaction; 20-30% increase in agent productivity

Look for firm metrics, tied to the specific tasks you're looking to drive efficiencies within.