Genie AI vs Dialpad

✅ AI-superpowered contract drafting, collaboration & review

✅ AI-powered real-time transcription, sentiment analysis, and post-call summaries; native integration of communications across channels

✅ Lawyer-supported AI and ML at the core of the platform

✅ Native AI built into all products; Voice Intelligence (Vi) provides real-time transcription, sentiment analysis, and automated coaching suggestions

✅ Enterprise-grade security measures in place

✅ Enterprise-grade security with end-to-end encryption for calls and meetings

✅ Compliant with major security standards, ISO27001 and SOC2

✅ SOC2 Type II, HIPAA, GDPR, ISO 27001 compliant

✅ You own the IP of your data. We don't train our models on your data. None of our partners train their models on your data.

✅ Regional data centers and configurable data residency options

❓ Multiple authentication options (coming soon) (request this feature)

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✅ SSO, SAML, SCIM, multi-factor authentication, and role-based access controls

✅ Granular user permissions and access control features (document level, project level, organization level, party level)

✅ Granular role-based access controls and administrative permissions

✅ Compliant with GDPR and other privacy regulations

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✅ GDPR, CCPA, HIPAA, and other major privacy regulations

✅ Industry-leading AI-assisted contract drafting capabilities (all expected provisions and sections over 20 pages)

❌ No contract drafting capabilities

✅ Built-in real-time collaboration features just like Office365 or Google Docs (No need to download your red-lined version, and make it editable, then send it on - it's all doable within Genie)

✅ Robust real-time collaboration through messaging, video meetings, and screen sharing; lacks document-specific collaboration

✅ Powerful AI-driven contract analysis, red/amber/green flag reviews every clause (industry-leading improvements coming in 2025)

❌ No contract review functionality

✅ Manage your projects and organise your own template and clause library

✅ AI-powered real-time transcription, sentiment analysis, and post-call summaries; native integration of communications across channels

❓ No 'dumb' automated workflows. Agentic workflows coming in 2025

❓ Basic workflow capabilities for communications but not designed for document approval processes

✅ Full numbering support + AI auto-styling and formatting (coming soon)

❌ Not applicable as platform doesn't handle document editing

❓ Not integrated with legal and business tools beyond full .docx compatibility. If you can use a word doc with it, you can use Genie with it.

✅ 70+ native integrations including Salesforce, Hubspot, Slack, Microsoft 365, Google Workspace, Zendesk, and ServiceNow

❓ Just export to .docx and use your existing provider (request this feature)

❌ No native e-signature support

✅ Company and user level reporting and analytics (on request)

✅ Comprehensive analytics on communications, sentiment analysis, customer interactions, and team performance

✅ AI-powered document assembly

❌ Not designed for document assembly or management

✅ Market-leading AI-powered document editing: Ask Genie to edit your styling, reformat a table, or suggestion new clause text. As tracked changes, and private per party. Genie assists with and automates entire workflows, it doesn't just produce text responses.

❌ No document editing capabilities

❓ Top-level AI Legal Research available as AI chat within the legal document, some prompting required (request this feature)

❌ No legal research functionality

✅ Negotiation tools for multi-party clause-by-clause agreements

❓ While offering communication tools that can be used during negotiations, lacks specific legal negotiation features

❓ No advanced data extraction or OCR capabilities (request this feature)

✅ AI-powered transcription of calls and meetings with automatic data extraction for action items, sentiment, and key topics

✅ Mobile-optimised Web App

✅ Fully-featured mobile apps for iOS and Android with near-parity to desktop experience

❓ Coming soon (request this feature)

✅ Integrates with Google Drive, Dropbox, Box, and other cloud storage solutions

✅ Community clause library available for creating modular contracts

❌ No clause library functionality

Coming soon - ✅ A library of your private clauses usable only by your legal team

❌ No clause library functionality

✅ Community template library available to create modular contracts

❌ No template library

✅ Bring your own library of private templates usable only by your legal team, within Genie

❌ No template library

✅ Seamless integration with Microsoft Word, full styling, tables, formatting compatibility

❌ No integration with Microsoft Word

✅ No known issues (Pre-formatted templates, consistent formatting, tables, cross-version compatibility)

❌ Not applicable as platform doesn't handle document editing

✅ Generally positive reviews

❓ Some users report call quality issues in certain network conditions and occasional mobile app reliability concerns

✅ Multiple support channels available including phone, whatsapp, email and live chat

✅ 24/7 support via phone, email, and chat for all customers

✅ Available with our custom plans

✅ Available for Enterprise and Contact Center plans

✅ For our custom plans, get setup within 3 days with a guided onboarding plan

✅ Structured onboarding with dedicated implementation specialists for larger deployments

✅ Established AI-focused legal tech company

✅ 2011 - Founded by former Google Voice team members

✅ Founded in 2017, deep AI integration from inception. A thick layer built with AI specialists and senior lawyers to ensure the models produce high quality legally customised outputs

✅ Native cloud platform with desktop and mobile applications

✅ Our AI models are built using proprietary intelligence and research supported by UCL, Imperial College London and Oxford University. Rigorous testing process to ensure the outputs are accurate

✅ Over 110,000 companies have registered to use the Genie platform in total, including 11 FTSE100 firms, 20 Global200 firms, a number of top US banks, and two of the ‘big four’ UK supermarket chains.

✅ 70,000+ customers including Uber, Motorola Solutions, Betterment, Carvana, and Acquia

✅ 3rd party and proprietary AI models

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✅ Cloud-based (SaaS)

✅ Suitable for in-house legal, law firms, and SMEs

✅ Businesses of all sizes, with particular strength in mid-market and enterprise

✅ Built as a platform which is versatile across various industries. Focus areas are construction, manufacturing, consultancy and legal services.

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✅ Cross-industry solution with specific optimizations for healthcare, financial services, retail, and technology sectors

✅ 120+ jurisdictions including the UK, California, Texas, India, Australia, South Africa, Singapore, France, and Germany.

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✅ Global coverage with service in 70+ countries

✅ Generous free plan. Transparent subscription plans to suit different needs. Custom plans for orgs handling more than 10 documents per month.

❓ Standard: $15/user/month, Pro: $25/user/month, Enterprise: Custom pricing. Contact Center and additional AI features at extra cost.

✅ Offers SLAs for custom plans, specifics not public

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✅ 99.999% uptime SLA for enterprise customers

✅ Fortnightly legal prompt training sessions from ex-Clifford Chance Legal Engineers;

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There's also an active Slack community (join now)

Community & events: ✅ Regular webinars, industry events, annual customer conference, and active online communityTraining: ✅ Comprehensive knowledge base, video tutorials, certification programs, and live training sessionsPrompt Training: ❓ Training on AI assistant features but not legal-specific prompt engineering

Self-Serve: ✅ 1-click, no email address required, no card required
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Sales: ✅ 2-3 weeks from pilot to full team adoption

Self-serve: ✅ Quick setup for standard deployments; free trial available with minimal setupSales: ❓ Typically 2-4 weeks from purchase to full implementation depending on complexity

✅ Simple 3-step process: try with your document, explore your scenarios, receive 360° assessment

✅ 1-2 weeks from agreement to full implementation

Pilot: ✅ Structured pilot program available for enterprise prospects with defined success metricsImplementation Timeline: ❓ Standard deployment: 1-2 weeks; Complex enterprise deployment: 4-8 weeks

✅ Consultative, transparent pricing, no hard selling

❓ Traditional SaaS sales approach with demos, trials, and negotiation for larger deployments

✅ Firefish reduced contract review time by 50%, from 2.5 hrs to 1.25 hrs per document, saving 15+ hrs weekly per person

✅ Motorola Solutions reduced IT costs by 25% while scaling communications globally; Carvana improved contact center efficiency by 30%

✅ Average 60% time savings on contract drafting; 50% reduction in review cycles; ROI typically 3x cost

✅ Average 30-50% reduction in communications costs; 15-20% improvement in customer satisfaction; 20-30% increase in agent productivity