SLA Application Template for Austria

1. Disaster Recovery: Business continuity and disaster recovery procedures, required for critical services

2. Security Requirements: Specific security protocols and compliance requirements, needed for sensitive data handling

3. Change Management: Procedures for implementing service changes, recommended for complex technical services

4. Transition Services: Requirements for service transition at start and end of contract, needed for complex implementations

5. Compliance and Audit: Specific regulatory compliance requirements and audit rights, needed for regulated industries

6. Third-Party Services: Terms governing subcontractors and third-party service providers, needed if external providers are involved

7. Insurance: Specific insurance requirements, recommended for high-value or high-risk services

1. Schedule 1 - Service Description: Detailed technical specifications of the application and services

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Technical Requirements: Customer infrastructure requirements and technical specifications

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Service Reports: Templates and requirements for service performance reporting

8. Appendix A - Authorized Users: List of authorized customer personnel and access levels

9. Appendix B - Security Policies: Detailed security protocols and requirements