The Management Service Agreement (Healthcare) is essential for healthcare facilities in Saudi Arabia seeking professional management services for their operations. This agreement is commonly used when healthcare facility owners want to engage specialized management companies to operate their facilities efficiently while ensuring compliance with Saudi regulations. The document encompasses comprehensive provisions for facility management, including clinical operations, administrative services, staff management, quality control, and regulatory compliance. It is specifically designed to align with Saudi Arabian healthcare laws and regulations, including requirements from the Ministry of Health, Saudi Commission for Health Specialties, and other relevant authorities. The agreement is particularly relevant in the context of Saudi Arabia's healthcare sector transformation and privatization initiatives, addressing both traditional healthcare management needs and emerging requirements for digital health and modern healthcare delivery models.
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1. Parties: Identification of the healthcare facility owner/operator and the management services provider
2. Background: Context of the agreement, facility details, and purpose of the management arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of management services to be provided, including operational, administrative, and clinical management responsibilities
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Management Fee Structure: Details of base fees, performance incentives, and payment terms
7. Obligations of Manager: Specific duties, responsibilities, and performance standards of the management company
8. Obligations of Facility Owner: Responsibilities and commitments of the healthcare facility owner
9. Compliance and Regulatory Requirements: Compliance with Saudi healthcare regulations, licensing requirements, and quality standards
10. Staff and Personnel: Management of healthcare professionals, staff recruitment, and Saudization requirements
11. Quality Standards: Required healthcare quality metrics, accreditation standards, and monitoring processes
12. Reporting and Accountability: Regular reporting requirements, performance metrics, and governance structure
13. Confidentiality and Data Protection: Protection of sensitive medical information and business data
14. Liability and Indemnification: Allocation of risks and responsibilities between parties
15. Termination: Grounds for termination, notice periods, and consequences of termination
16. Dispute Resolution: Process for resolving disputes under Saudi law
17. General Provisions: Standard clauses including notices, amendments, and governing law
1. Emergency Services Management: Specific provisions for emergency department management if applicable
2. Teaching and Research: Include if facility serves as a teaching hospital or conducts research
3. International Patient Services: Required if facility caters to international patients
4. Digital Health Services: Include if telemedicine or digital health services are part of management scope
5. Joint Commission Standards: Include if facility seeks or maintains international accreditation
6. Religious and Cultural Considerations: Specific provisions for managing services in accordance with Islamic principles
7. Specialized Clinical Services: Include for management of specific specialized departments or services
1. Schedule 1: Service Level Agreements: Detailed performance metrics and service standards
2. Schedule 2: Fee Structure and Calculations: Detailed breakdown of management fees, incentives, and payment calculations
3. Schedule 3: Key Personnel: List of key management positions and required qualifications
4. Schedule 4: Facility Details: Comprehensive description of the healthcare facility and its departments
5. Schedule 5: Quality Metrics: Specific quality indicators and measurement methodologies
6. Schedule 6: Reporting Templates: Standard formats for required operational and financial reports
7. Schedule 7: Compliance Checklist: List of regulatory requirements and compliance standards
8. Schedule 8: Equipment and Systems: Inventory of managed equipment and IT systems
9. Appendix A: Required Licenses and Permits: Copies of all necessary operational licenses and permits
10. Appendix B: Insurance Requirements: Details of required insurance coverage and limits
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