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1. Sender Details: Full name, address, contact information, and customer reference number if applicable
2. Recipient Details: Company name, department, address, and specific contact person if known
3. Product Information: Detailed description of the product including name, batch number, date of purchase, and where it was purchased
4. Issue Description: Clear and specific description of the problem, including when it was discovered and any relevant symptoms or reactions
5. Impact Statement: Explanation of how the issue has affected you, including any medical attention required or financial losses incurred
6. Previous Contact: Details of any previous attempts to resolve the issue, including dates and names of people contacted
7. Desired Resolution: Clear statement of what resolution you are seeking (refund, replacement, compensation, etc.)
8. Closing Statement: Professional closing including timeframe for expected response and any legal actions you may consider if unresolved
1. Medical Documentation Reference: Include if there were any adverse reactions requiring medical attention
2. Witness Statements: Reference to any witnesses who can verify the issue, particularly relevant for adverse reactions
3. Product Testing Results: Include if any independent testing has been conducted on the product
4. Legal References: Citation of relevant consumer protection laws or regulations, particularly useful if the complaint has escalated
5. Social Media Documentation: Reference to any social media posts or online complaints if relevant to establishing the timeline or extent of the issue
1. Purchase Documentation: Copies of receipts, invoices, or proof of purchase
2. Product Images: Photographs of the defective product, packaging, and any visible issues
3. Medical Records: If applicable, copies of medical reports or treatment records related to adverse reactions
4. Communication Records: Copies of previous correspondence with the company, including emails or chat logs
5. Product Analysis Report: If available, any third-party testing or analysis reports of the product
Batch Number
Manufacturing Date
Expiration Date
Adverse Reaction
Point of Purchase
Purchase Date
Invoice Number
Customer Reference Number
Safety Data Sheet
Product Registration Number
SFDA Registration
Ingredient List
Product Packaging
Usage Instructions
Warning Labels
Medical Report
Compensation
Remedy
Resolution Timeline
Authorized Retailer
Distributor
Consumer Rights
Product Recall
Quality Defect
Compliance Standards
Purchase Details
Defect Description
Health and Safety Concerns
Product Usage
Adverse Reactions
Previous Communications
Consumer Rights
Regulatory Compliance
Remedial Action
Compensation Request
Timeline Requirements
Evidence Reference
Legal Rights Reservation
Documentation
Contact Information
Cosmetics and Beauty
Consumer Goods
Retail
Healthcare
Personal Care Products
Chemical Manufacturing
Consumer Protection
Regulatory Compliance
Legal Services
Customer Service
Legal Affairs
Quality Assurance
Regulatory Compliance
Consumer Relations
Product Safety
Risk Management
Corporate Communications
Customer Experience
Consumer Affairs
Customer Service Manager
Quality Assurance Director
Regulatory Compliance Officer
Legal Counsel
Consumer Relations Manager
Product Safety Officer
Claims Handler
Customer Experience Manager
Risk Management Director
Operations Manager
Corporate Communications Manager
Consumer Affairs Specialist
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