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1. Parties: Identification and details of the contracting parties, including their legal status and registered addresses
2. Background: Context of the agreement, relationship between the parties, and purpose of the master contract
3. Definitions and Interpretation: Comprehensive definitions of terms used throughout the agreement and rules of interpretation
4. Scope of Agreement: Overall framework of the relationship and general nature of transactions to be covered
5. Term and Renewal: Duration of the agreement, including commencement date, initial term, and renewal provisions
6. Ordering Process: Procedures for placing and accepting orders under the master contract
7. Pricing and Payment Terms: General pricing principles, payment terms, invoicing requirements, and payment dispute procedures
8. Performance Standards: Quality standards, service levels, and performance metrics applicable to all transactions
9. Representations and Warranties: Standard representations and warranties from both parties
10. Compliance with Laws: Obligations to comply with applicable laws, regulations, and standards
11. Confidentiality: Protection and handling of confidential information exchanged between parties
12. Intellectual Property Rights: Ownership and usage rights of intellectual property
13. Liability and Indemnification: Allocation of risks, limitation of liability, and indemnification obligations
14. Force Majeure: Events excusing performance and procedures for handling force majeure situations
15. Termination: Grounds for termination, termination procedures, and consequences of termination
16. Dispute Resolution: Procedures for resolving disputes, including jurisdiction and governing law
17. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Insurance Requirements: Specific insurance coverage requirements - include when significant operational risks exist
2. Data Protection and Privacy: Detailed data handling requirements - include when personal or sensitive data is involved
3. Security Requirements: Security protocols and standards - include for technology or sensitive operations
4. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
5. Environmental Compliance: Environmental standards and requirements - include for operations with environmental impact
6. Anti-Corruption Compliance: Anti-corruption and ethics requirements - include for international transactions or government contracts
7. Change Control: Procedures for managing changes to services or deliverables - include for complex operational relationships
8. Personnel Requirements: Specific requirements for personnel - include when service delivery depends on key personnel
9. Audit Rights: Rights to audit performance and compliance - include for regulated industries or critical suppliers
1. Schedule 1 - Pricing Schedule: Detailed pricing structure, rates, and any volume-based discounts
2. Schedule 2 - Service Specifications: Detailed specifications of services or products covered under the agreement
3. Schedule 3 - Service Levels: Detailed service level requirements and measurement metrics
4. Schedule 4 - Key Personnel: List of key personnel and their roles (if applicable)
5. Schedule 5 - Approved Subcontractors: List of approved subcontractors and their scope of work
6. Schedule 6 - Form of Order: Template for individual orders under the master contract
7. Schedule 7 - Governance Procedures: Detailed procedures for contract governance and management
8. Schedule 8 - Technical Requirements: Detailed technical specifications and requirements
9. Appendix A - Contact Details: Contact information for key representatives and escalation procedures
10. Appendix B - Required Reports: Templates and specifications for required reporting
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