This SLA For Cleaning Services is designed for use in the Belgian market where specific regulatory requirements govern service agreements, employment conditions, and health and safety standards. The document is typically used when organizations need to establish a formal framework for ongoing cleaning services with clearly defined performance metrics and service standards. It includes comprehensive provisions for service delivery, quality control, staff management, and compliance with Belgian labor laws and EU regulations. The agreement is particularly important for ensuring clear accountability, consistent service quality, and proper risk allocation between the cleaning service provider and the client. It addresses crucial aspects such as GDPR compliance, environmental standards, and workplace safety requirements specific to the Belgian context.
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1. Parties: Identification of the service provider and the client, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement and brief description of the parties' intention to enter into a cleaning services arrangement
3. Definitions: Detailed definitions of technical terms, service levels, and key concepts used throughout the agreement
4. Scope of Services: Detailed description of the cleaning services to be provided, including locations, frequency, and type of cleaning
5. Service Levels: Specific performance metrics, quality standards, and measurement criteria for the cleaning services
6. Operating Hours and Access: Specified times for service delivery and arrangements for accessing the premises
7. Staff and Resources: Requirements for cleaning staff, equipment, and materials to be used
8. Health and Safety: Safety protocols, risk assessments, and compliance with health and safety regulations
9. Performance Monitoring: Methods and frequency of service quality monitoring and reporting
10. Pricing and Payment Terms: Service fees, payment schedule, and terms including any adjustments or additional charges
11. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
12. Liability and Insurance: Insurance requirements, liability limitations, and indemnification provisions
13. Confidentiality: Protection of confidential information and data privacy requirements
14. General Provisions: Standard legal clauses including governing law, notices, and amendment procedures
1. Environmental Standards: Specific requirements for eco-friendly cleaning products and practices, used when client has environmental commitments
2. Special Cleaning Requirements: Additional specifications for specialized areas like clean rooms or food preparation areas
3. Emergency Services: Procedures and response times for urgent cleaning needs outside regular service hours
4. Security Requirements: Special security protocols for sensitive areas or high-security facilities
5. Waste Management: Specific requirements for waste disposal and recycling services if included in scope
6. Pandemic/Health Crisis Provisions: Special procedures and requirements during health emergencies or pandemics
7. Subcontracting: Terms and conditions for using subcontractors, if allowed
8. Training Requirements: Specific staff training requirements for specialized facilities or equipment
1. Schedule 1: Cleaning Specifications: Detailed cleaning tasks, frequencies, and quality standards for each area or service type
2. Schedule 2: Price Schedule: Detailed breakdown of costs, including standard services and additional services
3. Schedule 3: Service Level Metrics: Specific KPIs, measurement methods, and reporting templates
4. Schedule 4: Site Information: Detailed information about each service location, including access procedures and special requirements
5. Schedule 5: Equipment and Materials: List of approved cleaning equipment and materials to be used
6. Schedule 6: Staff Requirements: Specific requirements for staff qualifications, training, and uniforms
7. Appendix A: Reporting Templates: Standard forms and templates for performance reporting and communication
8. Appendix B: Health and Safety Procedures: Detailed safety protocols and risk assessment procedures
9. Appendix C: Emergency Contact List: List of key contacts for both parties including emergency numbers
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