Legal AI for Customer Support Teams

Enhance customer satisfaction with AI-powered contract management and legal assistance

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5

Genie was so intuitive, and easy to use, allowed me to not only review but adjust my document so that my clients and me were protected and expectations were clear.

Hamsa Adan
Business Owner

Swift resolution, happy customers

Contract complexities slow support

Quickly address customer inquiries with AI-powered contract insights, reducing response times and improving satisfaction.

Instant answers, confident support

Customer support often struggles with complex contract terms, leading to delayed responses and frustrated customers.

Empower your support team with intelligent legal tools

Access contract details instantly, empowering your team to provide accurate, confident responses to customer queries.

Trusted by 140+ Customer Support Professionals

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5

Genie allows me to take on new work knowing that I will have the capacity to do so based on how much time it saves me.

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El-Elyon Appahoh, Esq.
Attorney
5

What I loved most was how user-friendly the tool is. The interface is intuitive, and I could customize documents without feeling overwhelmed, like in Microsoft Word.

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Iman Ismail-Martens
Founder
4

I was trying to come up with the legal privacy policy for a project i was working on and Genie came in handy

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Olatunde Oloruntoba Samuel
Product Designer
5

Finding simple legal clauses for tasks or projects that needed some form of contract between 2 unrelated parties, and which protects them both

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Mo Talukder
Director
5

I was looking for some Operating agreements which were available in the market but were never perfect. I got a perfectly organised and formatted template from genie which helped me complete the task fast.

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Shubhanshu Singhai
Consultant
5

It’s easy to use, slots right into my workflow and has massively boosted my efficiency and quality. The whole process is straightforward, and it’s given me the freedom to focus on more important things.

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Marc Thorne
HR Manager
5

We needed contracts fast as we started hiring and signing customers. Having strong templates that were easy to navigate saved me infinite headaches.

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Sebastiaan Debrouwere
Founder
4

The feature that suggests alternative clauses really stood out—it streamlined the process, helping me review contracts much faster and with greater confidence.

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Hyrum David Perez
Software Engineer
5

Because of Genie, I can now spend more time on customers and less time wrangling the other big LLMs like Gemini

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Joseph Walsh
Business Owner
5

I used Genie to speed up drafting of complex legal clause, like those regarding PII. Compared to ChatGPT, with Genie was hands-down the best quality AI legal drafter I've used to date (as an ex-lawyer).

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Bhupinder Sandhu
Enterprise Service Manager
5

Since using this product I need less time with our solicitor drafting documents and only needing them to verify that what we have generated through Genie is suitable. We sometimes tweak the wording slightly to match our needs.

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Ryan Crear
Director
5

Wanted to experiment with AI document drafts. Pleasantly surprised because the proposed draft needed very little custom alteration.

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Du Bois V. Cox
CEO
5

Genie's Legal AI is very easy to use and easy to understand, like ChatGPT, DocuSign, Google Gemini, Grammarly and Microsoft Copilot.

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Charles Payne
CTO
5

Genie AI has been incredibly useful in reviewing complex legal documents, particularly for its ability to quickly analyze and identify key clauses, risks, and areas requiring attention. It has enabled me to spend more time focused on strategic decisions rather than manual review.

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Kevin Bryan Curtis
Senior Assistant Company Secretary
5

I had a 24 page document to read and sign with little time. I needed someone to review and figure out statements that were errors or traps which I then used Genie AI for

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Itunuoluwa Abidoye
Founder
5

Helped me to draft an agreement easily for my client and the way it was drafted was far better than the other AI which I have used before now. The best part is that it was written according to the laws applicable in my country (India in my case)

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CS Shalini Malhotra
Company Secretary
Case study

How Cambridge United Uses Genie AI to Speed Up Player Signings and Slash Legal Costs

Case study

How Cambridge United Uses Genie AI to Speed Up Player Signings and Slash Legal Costs

Get answers to some
Frequently Asked Questions

How can Legal AI enhance customer support efficiency?

Legal AI streamlines customer support by quickly generating accurate responses to legal queries. Genie AI's platform enables support teams to draft, review, and customize legal documents swiftly, reducing response times and improving overall efficiency in handling customer legal inquiries.

What legal risks arise in customer support interactions?

Genie AI helps mitigate risks in customer support by enabling quick drafting of accurate, compliant responses. It ensures consistency in communication, reduces liability from misinformation, and helps maintain data privacy. Legal teams can use Genie to create and update support scripts, addressing evolving legal concerns efficiently.

Can AI assist with drafting customer service agreements?

Genie AI empowers teams to draft customer service agreements efficiently. Our AI-powered editor suggests relevant clauses, ensures compliance, and streamlines the drafting process. This allows customer support teams to create tailored agreements quickly while maintaining legal accuracy.

How does Genie AI improve customer support documentation?

Genie AI enhances customer support documentation by leveraging AI to draft, edit, and refine policies and guidelines. It streamlines the creation process, ensures consistency across documents, and helps teams quickly update materials to reflect new procedures or regulations, boosting efficiency and accuracy in customer-facing information.

Will Legal AI reduce customer support liability issues?

Genie AI can help teams draft clearer, more consistent customer support policies and terms. This may reduce misunderstandings and potential liability issues. However, it's not a guarantee against all risks. Always consult legal experts for specific liability concerns.

Can AI streamline customer complaint resolution processes?

Genie AI can enhance customer complaint resolution by quickly drafting tailored responses and agreements. It analyzes complaint patterns, suggests solutions, and helps create consistent, legally-sound replies. This streamlines the process, reducing response times and improving customer satisfaction while maintaining legal compliance.

How to train support teams on legal compliance?

Genie AI empowers support teams with AI-driven legal knowledge. Create custom templates and clause libraries for compliance topics. Use Genie's collaboration tools to share and update guidelines. Leverage AI-assisted drafting to ensure consistent, compliant responses across the team.

Will AI replace human customer support representatives?

AI enhances customer support but won't fully replace humans. Genie AI empowers teams with efficient tools, allowing representatives to focus on complex issues and personal interactions. The future lies in human-AI collaboration, not replacement.

Can Legal AI help interpret service level agreements?

Genie AI empowers teams to efficiently analyze service level agreements. Its AI-driven contract review capabilities highlight key terms, obligations, and potential issues. This enables customer support teams to quickly grasp SLA requirements and ensure compliance, enhancing service delivery and client satisfaction.

HIGHLY TRUSTED BY 8,000+ LEGAL TEAMS

Legal AI resources for Customer Support