Genie AI vs RingCentral

✅ AI-superpowered contract drafting, collaboration & review

✅ All-in-one unified communications platform with rich integration capabilities, enterprise-grade security, and global reach in 100+ countries

✅ Lawyer-supported AI and ML at the core of the platform

✅ AI-powered features including meeting summaries, transcriptions, analytics, and smart noise reduction

✅ Enterprise-grade security measures in place

✅ Enterprise-grade security with TLS and SRTP encryption for communications

✅ Compliant with major security standards, ISO27001 and SOC2

✅ SOC 2, SOC 3, HITRUST CSF, HIPAA, GDPR compliant, ISO 27001

✅ You own the IP of your data. We don't train our models on your data. None of our partners train their models on your data.

✅ Regional data centers and compliance with local data sovereignty requirements

❓ Multiple authentication options (coming soon) (request this feature)

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✅ Multiple authentication options including SSO, MFA, and SAML 2.0

✅ Granular user permissions and access control features (document level, project level, organization level, party level)

✅ Granular role-based access controls and user permission settings

✅ Compliant with GDPR and other privacy regulations

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✅ Compliant with GDPR, HIPAA, CCPA, and other major privacy regulations

✅ Industry-leading AI-assisted contract drafting capabilities (all expected provisions and sections over 20 pages)

❌ No contract drafting capabilities

✅ Built-in real-time collaboration features just like Office365 or Google Docs (No need to download your red-lined version, and make it editable, then send it on - it's all doable within Genie)

✅ Robust real-time collaboration with team messaging, file sharing, and task management

✅ Powerful AI-driven contract analysis, red/amber/green flag reviews every clause (industry-leading improvements coming in 2025)

❌ No contract review capabilities

✅ Manage your projects and organise your own template and clause library

✅ All-in-one unified communications platform with rich integration capabilities, enterprise-grade security, and global reach in 100+ countries

❓ No 'dumb' automated workflows. Agentic workflows coming in 2025

✅ Basic workflow management through task assignments and status tracking

✅ Full numbering support + AI auto-styling and formatting (coming soon)

❌ Not designed for legal document formatting

❓ Not integrated with legal and business tools beyond full .docx compatibility. If you can use a word doc with it, you can use Genie with it.

✅ 250+ pre-built integrations with business tools including Salesforce, Microsoft 365, Google Workspace, Zendesk, and custom API options

❓ Just export to .docx and use your existing provider (request this feature)

❓ Available through integrations with DocuSign and other e-signature platforms

✅ Company and user level reporting and analytics (on request)

✅ Comprehensive analytics for communications data, usage patterns, and performance metrics

✅ AI-powered document assembly

❌ No document assembly functionality

✅ Market-leading AI-powered document editing: Ask Genie to edit your styling, reformat a table, or suggestion new clause text. As tracked changes, and private per party. Genie assists with and automates entire workflows, it doesn't just produce text responses.

❌ No document editing features

❓ Top-level AI Legal Research available as AI chat within the legal document, some prompting required (request this feature)

❌ No legal research capabilities

✅ Negotiation tools for multi-party clause-by-clause agreements

❌ No negotiation support features

❓ No advanced data extraction or OCR capabilities (request this feature)

❓ Limited OCR capabilities for faxes and voicemail transcription

✅ Mobile-optimised Web App

✅ Fully-featured mobile apps for iOS and Android with near-complete functionality

❓ Coming soon (request this feature)

✅ Integrates with major cloud storage providers including Google Drive, Dropbox, Box, and OneDrive

✅ Community clause library available for creating modular contracts

❌ No clause library

Coming soon - ✅ A library of your private clauses usable only by your legal team

❌ No private clause library

✅ Community template library available to create modular contracts

❌ No template library

✅ Bring your own library of private templates usable only by your legal team, within Genie

❌ No private template library

✅ Seamless integration with Microsoft Word, full styling, tables, formatting compatibility

❓ Limited integration for sharing and collaborating on Word documents

✅ No known issues (Pre-formatted templates, consistent formatting, tables, cross-version compatibility)

❓ Not applicable as platform isn't focused on document creation or editing

✅ Generally positive reviews

❓ Occasional reports of call quality issues, complex admin interface, and customer support response times

✅ Multiple support channels available including phone, whatsapp, email and live chat

✅ 24/7 phone, chat, and email support, knowledge base, and community forums

✅ Available with our custom plans

✅ Available for enterprise customers

✅ For our custom plans, get setup within 3 days with a guided onboarding plan

✅ Structured onboarding with implementation specialists for enterprise deployments

✅ Established AI-focused legal tech company

✅ 1999 - Established leader in cloud communications

✅ Founded in 2017, deep AI integration from inception. A thick layer built with AI specialists and senior lawyers to ensure the models produce high quality legally customised outputs

✅ Native cloud platform with desktop and mobile applications

✅ Our AI models are built using proprietary intelligence and research supported by UCL, Imperial College London and Oxford University. Rigorous testing process to ensure the outputs are accurate

✅ Over 110,000 companies have registered to use the Genie platform in total, including 11 FTSE100 firms, 20 Global200 firms, a number of top US banks, and two of the ‘big four’ UK supermarket chains.

✅ Over 400,000 customers globally including numerous Fortune 1000 companies

✅ 3rd party and proprietary AI models

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✅ Cloud-based (SaaS)

✅ Suitable for in-house legal, law firms, and SMEs

✅ Small businesses to large enterprises across industries

✅ Built as a platform which is versatile across various industries. Focus areas are construction, manufacturing, consultancy and legal services.

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✅ Cross-industry with specialized solutions for healthcare, financial services, education, retail, and legal sectors

✅ 120+ jurisdictions including the UK, California, Texas, India, Australia, South Africa, Singapore, France, and Germany.

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✅ Global service with presence in 100+ countries and localized offerings

✅ Generous free plan. Transparent subscription plans to suit different needs. Custom plans for orgs handling more than 10 documents per month.

❓ Tiered subscription model starting at $19.99/user/month for basic plans, up to $49.99+/user/month for advanced features

✅ Offers SLAs for custom plans, specifics not public

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✅ 99.999% uptime SLA for enterprise customers

✅ Fortnightly legal prompt training sessions from ex-Clifford Chance Legal Engineers;

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There's also an active Slack community (join now)

Community & events: ✅ Regular webinars, annual RingCentral Connect conference, user forums, and active customer communityTraining: ✅ Comprehensive training materials, video tutorials, webinars, and certification programsPrompt Training: ❌ No prompt training (not applicable to their service offering)

Self-Serve: ✅ 1-click, no email address required, no card required
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Sales: ✅ 2-3 weeks from pilot to full team adoption

Self-serve: ✅ Quick self-service setup for small businesses with same-day activationSales: ❓ Enterprise implementations typically take 2-6 weeks depending on complexity

✅ Simple 3-step process: try with your document, explore your scenarios, receive 360° assessment

✅ 1-2 weeks from agreement to full implementation

Pilot: ✅ Structured pilot programs available for enterprise customersImplementation Timeline: ❓ 1-8 weeks depending on organization size and complexity

✅ Consultative, transparent pricing, no hard selling

❓ Traditional B2B sales approach with demos and consultative selling

✅ Firefish reduced contract review time by 50%, from 2.5 hrs to 1.25 hrs per document, saving 15+ hrs weekly per person

✅ Columbia University saved over $400,000 in communications costs while improving remote work capabilities

✅ Average 60% time savings on contract drafting; 50% reduction in review cycles; ROI typically 3x cost

✅ Average 30-50% cost savings over traditional PBX systems; productivity increases of 20-30% reported