# Queue Position > Queue Position means the sequence of a request, compared to other pending valid requests, established by date and time of receipt **Term:** Queue Position **Last updated:** 2026-07-29 ## Definition ## What Queue Position Means in a Contract Queue Position refers to the ranking of a particular request within a sequence of pending, valid requests, based on when each request was received. It is a mechanism for allocating limited capacity, whether that capacity is processing time, support resources, connection slots, or service delivery, in a fair and transparent order. When a contract references Queue Position, it is establishing that requests are not handled arbitrarily or on a discretionary basis, but according to a defined sequence tied to receipt. This concept becomes relevant whenever a service provider cannot fulfil every request the moment it arrives. Instead of leaving allocation to chance or unilateral judgment, the parties agree that timing of receipt determines priority. A request submitted earlier generally receives an earlier position, and later requests wait their turn unless the contract sets out exceptions such as expedited handling for a fee or priority tiers for certain customer classes. ## How Queue Position Is Defined or Measured Most contracts measure Queue Position using a timestamp captured at the moment a request is logged as valid, meaning it has met all submission requirements such as completeness of information, payment of any required fee, or compliance with a prescribed format. An incomplete or defective request typically does not receive a queue position until it is corrected, which can materially affect its place in line. Some agreements distinguish between the time a request is submitted and the time it is accepted as valid, which can create a gap during which the request sits outside the queue. Contracts should be explicit about which event triggers the timestamp, since ambiguity here can lead to disputes about whose request should have been served first. - Date and time of initial submission - Date and time of validation or acceptance - Any adjustments for corrections, resubmissions, or withdrawals ## Where Queue Position Appears in Agreements Queue Position clauses commonly appear in utility connection agreements, telecommunications capacity contracts, ticketing and event access terms, and service level agreements where demand can exceed supply. They are also found in regulatory or administrative contexts, such as when a body processes applications like a