# Operational Change > a minor change to the Agreement relating to the manner in which the Services are delivered and which is below any threshold agreed pursuant to Schedule 4 **Term:** Operational Change **Last updated:** 2026-07-29 ## Definition ## What Operational Change Means in a Contract An Operational Change refers to a minor modification in the way a supplier delivers services under an agreement, as distinct from a substantive change to scope, price, or output. The concept exists to separate day-to-day operational tweaks from changes that materially affect the parties' rights or obligations. It recognises that no service arrangement is entirely static: staffing rotations, minor process refinements, small technology updates, or scheduling adjustments happen constantly, and requiring formal sign-off for every one of them would be impractical. The defining feature of an Operational Change is that it falls below an agreed threshold, meaning the parties have pre-negotiated a boundary that determines when a change is significant enough to require formal review. Anything under that threshold is treated as routine and left to the supplier's discretion, provided it does not undermine the substance of what was contracted for. This term is most commonly found in long-term services arrangements, such as those governed by a