# Client Perception and Trust Issues with AI at Small Law Firms

> Note: This article is just one of 60+ sections from our full report titled: The 2024 Legal AI Retrospective - Key Lessons from the Past Year .

**Author:** Alex Denne  
**Category:** Insights  
**Published:** 2024-12-18  
**Reading time:** 3 min

**Note:** This article is just one of 60+ sections from our full report titled: [The 2024 Legal AI Retrospective - Key Lessons from the Past Year](https://www.genieai.co/blog/legal-ai). Please download the full report to check any citations.

**Challenge:** Client Perception and Trust Issues

There are concerns about potential breaches of client confidentiality when using AI tools, particularly if precautions are not taken.[152]

Protecting client confidentiality is a significant ethical concern, as generative AI is often designed to learn from information that users provide.[153]

Attorneys have an obligation not to reveal confidential information relating to client representation without the client's informed consent.[154]

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